Acquire vs Zammad

Overview

Zammad

Stacks35

Followers64

Votes6

GitHub Stars5.2K

Forks885

Acquire

Stacks0

Followers4

Votes0

Zammad vs Acquire: What are the differences?

What is Zammad? A web-based, open source user support/ticketing solution. It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

What is Acquire? The best way to connect with customers. It claims to be a modern multichannel customer support platform. Core features include live chat tool and cobrowsing that adds a personal touch to your service. It’s easy to install and use and has useful features like proactive chat invitations, real-time visitor list, typing insights, saved replies and more. The design can be customized as per your business needs.

Zammad and Acquire can be primarily classified as "Help Desk" tools.

Some of the features offered by Zammad are:

Web-based
Open source
Helpdesk/Customer support system

On the other hand, Acquire provides the following key features:

Live chat software
Chatbot
Cobrowsing

Zammad is an open source tool with 2.09K GitHub stars and 422 GitHub forks. Here's a link to Zammad's open source repository on GitHub.

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Manual

Detailed Comparison

Zammad	Acquire
It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.	It claims to be a modern multichannel customer support platform. Core features include live chat tool and cobrowsing that adds a personal touch to your service. It’s easy to install and use and has useful features like proactive chat invitations, real-time visitor list, typing insights, saved replies and more. The design can be customized as per your business needs.
Web-based; Open source; Helpdesk/Customer support system	Live chat software; Chatbot; Cobrowsing; Customer profile management; Canned responses; Multiple customer requests; Text chat with screen sharing; Video and voice call; Targeted messaging; Two-way communications; Analytics and reporting
Statistics
GitHub Stars 5.2K	GitHub Stars -
GitHub Forks 885	GitHub Forks -
Stacks 35	Stacks 0
Followers 64	Followers 4
Votes 6	Votes 0
Pros & Cons
Pros 6 Free	No community feedback yet
Integrations
PostgreSQL MariaDB Ubuntu MySQL Debian CentOS	Slack WordPress HubSpot Zendesk Zapier Shopify Freshservice OneLogin Google Tag Manager Ubuntu

What are some alternatives to Zammad, Acquire?

Intercom

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

Zendesk

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UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Olark

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Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Customer.io

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Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

tawk.to

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Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.