IBM Control Desk vs Vision Helpdesk
Overview
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Detailed Comparison
It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software. | It provides the IT Service Management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases satisfaction through self-service, automated service management and integrated, best-practice based service desk capabilities. |
3rd party single login and integrations;
Automation, workflow, SLA, and escalations;
Blabby – private social hub for your staff members;
Calendar and Task Management;
Client management;
E-Mail parsing;
Integration with several scripts;
Manage multiple companies support;
Multi-channel – Facebook, Twitter, phone, chat, tickets;
Multi-language;
Online issue tracking and ticket management;
Reports and analytics;
Solutions, Forums, Knowledge base, predefined replies, Q and A;
Ticket and client pinning;
Live Chat Software;
Problem Management;
Change Management;
Release Management and more. | Manage IT, operational assets;
Create software app store;
Analyze change impacts;
Self service, service catalog;
Manage software assets;
Manage changes;
Manage issues;
Flexible pricing and deployment |
Statistics | |
Stacks 1 | Stacks 2 |
Followers 6 | Followers 2 |
Votes 6 | Votes 0 |
Pros & Cons | |
Pros
| No community feedback yet |
Integrations | |
| No integrations available | |
What are some alternatives to Vision Helpdesk, IBM Control Desk?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Kayako
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Groove
Build better customer experiences with Groove
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Zammad
It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
Jitbit Helpdesk
Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.
Gorgias
It builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.
