Chatra vs Zammad

Overview

Zammad

Stacks37

Followers64

Votes6

GitHub Stars5.2K

Forks885

Chatra

Stacks3

Followers4

Votes0

Chatra vs Zammad: What are the differences?

Chatra: A live chat messenger app that is designed to work smoothly with your company's website. This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests; Zammad: A web-based, open source user support/ticketing solution. It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Chatra and Zammad can be primarily classified as "Help Desk" tools.

Some of the features offered by Chatra are:

Online and offline modes
Targeted chats
Real-time visitor List

On the other hand, Zammad provides the following key features:

Web-based
Open source
Helpdesk/Customer support system

Zammad is an open source tool with 2.02K GitHub stars and 403 GitHub forks. Here's a link to Zammad's open source repository on GitHub.

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Detailed Comparison

Zammad	Chatra
It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.	This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.
Web-based; Open source; Helpdesk/Customer support system	Online and offline modes; Targeted chats; Real-time visitor List; Pre-chat form; Invisibility mode; Operating hours; Groups; Mobile apps; Forward messages to email; Reply templates
Statistics
GitHub Stars 5.2K	GitHub Stars -
GitHub Forks 885	GitHub Forks -
Stacks 37	Stacks 3
Followers 64	Followers 4
Votes 6	Votes 0
Pros & Cons
Pros 6 Free	No community feedback yet
Integrations
PostgreSQL MariaDB Ubuntu MySQL Debian CentOS	Slack Jira Twilio PagerDuty Intercom Shopify

What are some alternatives to Zammad, Chatra?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.