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Crisp vs Olark: What are the differences?
Developers describe Crisp as "Simple Customer service built for startups". Chat with website visitors, integrate your favorite tools, and deliver a great customer experience. On the other hand, Olark is detailed as "Live chat with your customers for sales and support". Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
Crisp and Olark belong to "Customer Support Chat" category of the tech stack.
Some of the features offered by Crisp are:
- Chat with your customers for free
- Apps for any device
- Offline email responses
On the other hand, Olark provides the following key features:
- CRM & Helpdesk Integration
- Concurrent chats
- Phone support
"Auto-messaging" is the primary reason why developers consider Crisp over the competitors, whereas "Easy to communicate with customers" was stated as the key factor in picking Olark.
According to the StackShare community, Olark has a broader approval, being mentioned in 341 company stacks & 11 developers stacks; compared to Crisp, which is listed in 30 company stacks and 4 developer stacks.
Pros of Crisp
- Real-time visualization of clients6
- Instant chat4
- Auto-messaging4
- Mac app2
- Customer support1
- In-app messaging as well as email1
- Know who your users are1
- Direct chat with customers on your site1
- Usage tracking1
Pros of Olark
- Easy to communicate with customers28
- Simple setup14
- Good interface11
- Free8
- Chrome/Safari notifications about new messages4
- Gchat integration2
- Integrated Feedback2
- great support1
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What is Crisp?
What is Olark?
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