Olark vs Crisp | What are the differences?

Overview

Olark

Stacks412

Followers72

Votes70

Crisp

Stacks127

Followers103

Votes21

Crisp vs Olark: What are the differences?

Developers describe Crisp as "Simple Customer service built for startups". Chat with website visitors, integrate your favorite tools, and deliver a great customer experience. On the other hand, Olark is detailed as "Live chat with your customers for sales and support". Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Crisp and Olark belong to "Customer Support Chat" category of the tech stack.

Some of the features offered by Crisp are:

Chat with your customers for free
Apps for any device
Offline email responses

On the other hand, Olark provides the following key features:

CRM & Helpdesk Integration
Concurrent chats
Phone support

"Auto-messaging" is the primary reason why developers consider Crisp over the competitors, whereas "Easy to communicate with customers" was stated as the key factor in picking Olark.

According to the StackShare community, Olark has a broader approval, being mentioned in 341 company stacks & 11 developers stacks; compared to Crisp, which is listed in 30 company stacks and 4 developer stacks.

Detailed Comparison

Olark	Crisp
Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.	Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.
CRM & Helpdesk Integration;Concurrent chats;Phone support;Operator groups;White label;SSL;Conversation transcripts;Hide Olark unless an operator initiates a chat;Popout;Customizable Olark branding;Pre-chat name/email survey;Hide when offline;Hide on close;Chat statistics and reports;Custom CSS;Standard Olark features;Use any desktop IM client;Mobile device support;Use Google Talk;Google Apps for Your Domain integration;Attention Grabber image;Welcome Assistant proactive chat;Operator-initiated chat;Visitor details;Offline messages;Incredibly fast email support;Customize/internationalize all text;Customize colors and themes;Google Analytics integration;Javascript API	Chat with your customers for free; Apps for any device; Offline email responses; Use MagicBrowse to see your visitors screen;Send automated messages to your customers; See you is using your website is live; Mobile SDK;Event Tracking; REST API; Frontend API;Customize your chat;See who your customers are using enriched data
Statistics
Stacks 412	Stacks 127
Followers 72	Followers 103
Votes 70	Votes 21
Pros & Cons
Pros 28 Easy to communicate with customers 14 Simple setup 11 Good interface 8 Free 4 Chrome/Safari notifications about new messages	Pros 6 Real-time visualization of clients 4 Instant chat 4 Auto-messaging 2 Mac app 1 Customer support
Integrations
Segment Zendesk Help Scout Highrise Salesforce Sales Cloud FreshDesk Unbounce Desk.com KickoffLabs	Mailchimp Magento HubSpot Android SDK Shopify Zendesk Zapier Messenger Platform Telegram Bot API Slack

What are some alternatives to Olark, Crisp?

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Chatlio

You don't need yet another chat client. Talk with your customers using your existing Slack service.

LiveChat

LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.

SnapEngage

SnapEngage is a powerful Live Chat solution. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse. Agents are using their preferred instant messaging solution and don't need to learn yet another system.

Chaport

Chaport is a multi-channel customer communication platform with a live chat, chatbots, and a knowledge base. It helps businesses engage with website visitors, get more qualified leads, increase sales, and improve customer support.

Drift

Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.

Chatwoot

It is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels.