elevio vs Kayako: What are the differences?
Developers describe elevio as "Proactive customer care, where and when it's needed". elevio is a proactive support widget you embed on your site in minutes, that provides your users with contextual support where and when it's needed most It can integrate with third party support systems like Zendesk, Freshdesk, Olark, etc. On the other hand, Kayako is detailed as "Kayako is a customer service platform that saves your team time so they can focus on building better customer relationships". Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
elevio and Kayako can be primarily classified as "Help Desk" tools.
Some of the features offered by elevio are:
- knowledge base
- support system
- live chat
On the other hand, Kayako provides the following key features:
- Support ticketing with email integration
- Live chat widgets for your helpdesk and your website
- Real-time visitor monitoring