GitHelp vs Zendesk: What are the differences?
Developers describe GitHelp as "ZenDesk for open source projects". GitHelp is a new platform where developers can find solutions to their coding problems, share their experience, and connect with experts. On the other hand, Zendesk is detailed as "The leading cloud-based customer service software solution". Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
GitHelp and Zendesk belong to "Help Desk" category of the tech stack.
Some of the features offered by GitHelp are:
- GitHub Integration
- Relevant Content
On the other hand, Zendesk provides the following key features:
- Offer your customers a quick path to the answers they need with knowledge base and community features.
- Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
- Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.
What is GitHelp?
What is Zendesk?
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Why do developers choose GitHelp?
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What are the cons of using GitHelp?
What are the cons of using Zendesk?
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We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API
Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.
Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.
It's our customer service system for dealing with inbound ticket requests from any channel integrated.