IBM Control Desk vs Teamwork Desk

Teamwork Desk vs IBM Control Desk: What are the differences?

Teamwork Desk: It takes care of ticket management so you can take care of customers. It is an intuitive and straightforward help desk software that combines ticket management and customer self-service into a single, comprehensive platform without the heavy costs and complications; IBM Control Desk: It provides the IT Service Management (ITSM) needed to simplify support of users and infrastructures. It provides the IT Service Management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases satisfaction through self-service, automated service management and integrated, best-practice based service desk capabilities.

Teamwork Desk and IBM Control Desk can be primarily classified as "Help Desk" tools.

Some of the features offered by Teamwork Desk are:

• Ticket management
• Agent productivity
• Reporting and Analytics

On the other hand, IBM Control Desk provides the following key features:

• Manage IT, operational assets
• Create software app store
• Analyze change impacts

Teamwork Desk is an open source tool with 3 GitHub stars and 6 GitHub forks. Here's a link to Teamwork Desk's open source repository on GitHub.