klynd vs Zendesk
Overview
Share your Stack
Help developers discover the tools you use. Get visibility for your team's tech choices and contribute to the community's knowledge.
CLI (Node.js)
Manual
Detailed Comparison
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. | It simplifies issue identification and resolution with visual annotations, streamlined workflows, and actionable insights. |
Offer your customers a quick path to the answers they need with knowledge base and community features.;Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.;Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.;Customer Profiles- endesk provides your support team with a holistic view of your customers and their support issues. When working on a ticket, they will have instant access to unified customer information, be able to search the agent knowledge base, and pull relevant data from other areas of your business.;Have private discussions within your organization, collaborate internally with other departments, or call on the expertise of external business partners—all in one threaded dialogue.;Mobile- Zendesk offers native mobile apps for iPad, iPhone, Android, Windows Phone, Blackberry, and Kindle Fire. Your support team has full agent capabilities on their device and can receive push notifications.;Analytics- Measure your customers' satisfaction and the performance of your support team—and create custom reports with data and insights for your business.; | Break free from feedback bottlenecks;
Uncover the full picture with accurate feedback metadata;
Streamline feedback collaboration and bug tracking;
Integration and work faster with the apps you love |
Statistics | |
Stacks 8.4K | Stacks 0 |
Followers 5.0K | Followers 0 |
Votes 354 | Votes 0 |
Pros & Cons | |
Pros
| No community feedback yet |
Integrations | |
What are some alternatives to Zendesk, klynd?
InVision
InVision lets you create stunningly realistic interactive wireframes and prototypes without compromising your creative vision.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Kayako
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Groove
Build better customer experiences with Groove
BugHerd
BugHerd embeds directly into a website so bugs are flagged and managed visually without the need to fill out lengthy forms. BugHerd also lets your client and stakeholders log bugs visually right from within your website or web application. They never have to switch into another app, and it’s easier and faster than sending an email.
Doorbell.io
Free service which enables you to easily gather in-app user feedback, on websites, iOS apps, and Android apps.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Usersnap
Usersnap is the #1 bug tracking tool for every web project. Collaborate on screenshots with colleagues and clients. Usersnap makes tracking bugs and collecting feedback on design drafts and prototypes easy.
