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  5. LiveChat vs SnapEngage vs Tawkto

LiveChat vs SnapEngage vs Tawkto

OverviewComparisonAlternatives

Overview

SnapEngage
SnapEngage
Stacks13
Followers7
Votes1
LiveChat
LiveChat
Stacks768
Followers82
Votes1
tawk.to
tawk.to
Stacks907
Followers87
Votes26

LiveChat vs SnapEngage vs Tawkto: What are the differences?

# Introduction
This Markdown code provides a comparison between LiveChat, SnapEngage, and Tawkto based on key differences to help businesses select the most suitable live chat solution for their website.

1. **Pricing and Features**: LiveChat offers a wide range of features such as chat routing, file sharing, chat transcripts, and integrations with CRM systems. SnapEngage provides advanced features like co-browsing, integrations with helpdesk software, and real-time monitoring. Tawkto, on the other hand, offers basic live chat features for free, making it a cost-effective option for small businesses.
   
2. **Customization Options**: LiveChat and SnapEngage offer extensive customization options such as branding, chat widget design, and chatbot integration. Tawkto also allows some customization options but has limited features compared to LiveChat and SnapEngage, making it less flexible in terms of design customization.

3. **Mobile Compatibility**: LiveChat and SnapEngage provide mobile apps for both agents and customers, enabling users to chat on-the-go. Tawkto also offers a mobile app but lacks some advanced features available in LiveChat and SnapEngage mobile apps, leading to a less streamlined mobile chat experience.

4. **Reporting and Analytics**: LiveChat offers detailed reporting and analytics tools to track chat performance, customer satisfaction, and agent efficiency. SnapEngage provides advanced reporting features with in-depth insights into customer behavior and chat interactions. Tawkto offers basic reporting capabilities, making it suitable for businesses with simpler analytics requirements.

5. **Integration Options**: LiveChat and SnapEngage offer a wide range of integrations with popular business tools like CRM systems, helpdesk software, and e-commerce platforms. Tawkto also supports integrations but has a more limited selection compared to LiveChat and SnapEngage, limiting its compatibility with other business systems.

6. **Security and Compliance**: LiveChat and SnapEngage prioritize data security and compliance with industry standards by offering features like data encryption, GDPR compliance, and advanced security measures. Tawkto also focuses on security but may have fewer security features compared to LiveChat and SnapEngage, making it a less secure option for businesses with strict data protection requirements.

In Summary, this comparison highlights the key differences between LiveChat, SnapEngage, and Tawkto, helping businesses make an informed decision when choosing a live chat solution for their website.

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Detailed Comparison

SnapEngage
SnapEngage
LiveChat
LiveChat
tawk.to
tawk.to

SnapEngage is a powerful Live Chat solution. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse. Agents are using their preferred instant messaging solution and don't need to learn yet another system.

LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Multiple Widgets;Co-Browsing;Custom Data Mapping;Hours of Operation;SSL Support;Advanced Security;Priority Tiers;IM Integrations: SnapEngage Client, Google Talk, Skype;Look and Feel Customization;White label;Multiple admins;Priority support
Chat tools (Canned responses, Visitor information, Chat tags, File sharing, Chat archives, Transfers);Customization (Chat window themes, 42 Languages, CSS customization, Social media buttons);Engaging customers (Chat Invitations, Ticket form, Chat on Facebook, Chat buttons);Reports & analytics (Chat reports, Tickets reports, Daily summary);Applications (Web and Desktop applications, Mobile applications);Ticketing system (Ticket sources, Private comments, Ticket reports);Getting feedback (Chat and Ticket ratings, Post-chat surveys);Visitors tracking (Gathering customer data,Visitor information filtering);API (Workflow automation, Webhooks, JavaScript API)
Custom widget;Triggers;Chat history;Shortcuts;Multiple agents;Aliases;Departments;Manage sites;Custom pages;Multi lingual;Desktop notifications;Sound settings;Attention bubble;Ban visitors
Statistics
Stacks
13
Stacks
768
Stacks
907
Followers
7
Followers
82
Followers
87
Votes
1
Votes
1
Votes
26
Pros & Cons
Pros
  • 1
    Excellent chat solution, including "Call Me" feature
Pros
  • 1
    Nicely documented, powerful API
Pros
  • 11
    Easy setup
  • 9
    Free
  • 7
    Real time
Integrations
CloudFlare
CloudFlare
Desk.com
Desk.com
FreshDesk
FreshDesk
Instapage
Instapage
Segment
Segment
Zendesk
Zendesk
UserVoice
UserVoice
Salesforce Sales Cloud
Salesforce Sales Cloud
Pivotal Tracker
Pivotal Tracker
Basecamp
Basecamp
Desk.com
Desk.com
Zapier
Zapier
HubSpot
HubSpot
Campaign Monitor
Campaign Monitor
Weebly
Weebly
Segment
Segment
Instapage
Instapage
Dropbox
Dropbox
PrestaShop
PrestaShop
Joomla!
Joomla!
WordPress
WordPress
Weebly
Weebly
OpenCart
OpenCart
Magento
Magento
Shopify
Shopify
PrestaShop
PrestaShop
Squarespace
Squarespace
BigCommerce
BigCommerce
Wix
Wix
Joomla!
Joomla!

What are some alternatives to SnapEngage, LiveChat, tawk.to?

Olark

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Zopim

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

Crisp

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Chatlio

Chatlio

You don't need yet another chat client. Talk with your customers using your existing Slack service.

TheQuickAssist

TheQuickAssist

Build intelligent, no-code AI chatbots with TheQuickAssist.co. Engage visitors, automate customer support, and convert leads with multilingual, customizable, and secure solutions. Try for free today!

Chaport

Chaport

Chaport is a multi-channel customer communication platform with a live chat, chatbots, and a knowledge base. It helps businesses engage with website visitors, get more qualified leads, increase sales, and improve customer support.

QuickReply.ai

QuickReply.ai

QuickReply.ai is a WhatsApp marketing and automation platform that helps B2C brands streamline customer conversations across the full lifecycle. Companies use it to automate lead capture, qualification, follow-ups, and support through visual journeys and GenAI chatbots. Trusted by 1,500+ businesses in 29+ countries. Supports WhatsApp, Instagram, Facebook Messenger, SMS, and web chat for true omnichannel messaging.

SparrowDesk

SparrowDesk

AI-driven helpdesk software that simplifies ticketing, auto-resolves 60% of customer queries, and helps teams deliver fast, efficient customer support.

CTX- WhatsApp marketing

CTX- WhatsApp marketing

Chatix is an all-in-one WhatsApp support widget for chat support, order updates, COD verification, and abandoned cart recovery. Chatix manages multi-agent chats, online hours, and WhatsApp API automation for marketing and promotions. It is perfect for Shopify stores wanting faster support, higher conversions, and better customer communication.

CopyDock.app

CopyDock.app

CopyDock.app helps support agents, call centers, and BPO teams copy their approved replies instantly with one-click template buttons. It removes typing, prevents mistakes, and keeps every response consistent. Free for personal use; business plans available.

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