Need advice about which tool to choose?Ask the StackShare community!

New Relic

21K
7.9K
+ 1
1.9K
Pingdom

2.4K
1.4K
+ 1
579
Add tool

New Relic vs Pingdom: What are the differences?

What is New Relic? SaaS Application Performance Management for Ruby, PHP, .Net, Java, Python, and Node.js Apps. New Relic is the all-in-one web application performance tool that lets you see performance from the end user experience, through servers, and down to the line of application code.

What is Pingdom? Uptime and performance monitoring made easy. Pingdom is an uptime monitoring service. When problems happen with a site that Pingdom monitors, it immediately alerts the owner so the problem can be taken care of.

New Relic belongs to "Performance Monitoring" category of the tech stack, while Pingdom can be primarily classified under "Website Monitoring".

Some of the features offered by New Relic are:

  • Performance Data Retention
  • Real-User Response Time, Throughput, & Breakdown by Layer
  • App Response Time, Throughput, & Breakdown by Component

On the other hand, Pingdom provides the following key features:

  • Uptime & Response time reports
  • Multi-step transaction monitoring
  • Email, text & twitter alerts

"Easy setup", "Really powerful" and "Awesome visualization" are the key factors why developers consider New Relic; whereas "Simple and reliable", "Monitoring your websites" and "Easy to use dashboard" are the primary reasons why Pingdom is favored.

Airbnb, Spotify, and StackShare are some of the popular companies that use New Relic, whereas Pingdom is used by Spotify, Dropbox, and Pinterest. New Relic has a broader approval, being mentioned in 3142 company stacks & 576 developers stacks; compared to Pingdom, which is listed in 864 company stacks and 219 developer stacks.

Advice on New Relic and Pingdom
Needs advice
on
DatadogDatadogNew RelicNew Relic
and
SysdigSysdig

We are looking for a centralised monitoring solution for our application deployed on Amazon EKS. We would like to monitor using metrics from Kubernetes, AWS services (NeptuneDB, AWS Elastic Load Balancing (ELB), Amazon EBS, Amazon S3, etc) and application microservice's custom metrics.

We are expected to use around 80 microservices (not replicas). I think a total of 200-250 microservices will be there in the system with 10-12 slave nodes.

We tried Prometheus but it looks like maintenance is a big issue. We need to manage scaling, maintaining the storage, and dealing with multiple exporters and Grafana. I felt this itself needs few dedicated resources (at least 2-3 people) to manage. Not sure if I am thinking in the correct direction. Please confirm.

You mentioned Datadog and Sysdig charges per host. Does it charge per slave node?

See more
Replies (3)
Recommends
DatadogDatadog

Can't say anything to Sysdig. I clearly prefer Datadog as

  • they provide plenty of easy to "switch-on" plugins for various technologies (incl. most of AWS)
  • easy to code (python) agent plugins / api for own metrics
  • brillant dashboarding / alarms with many customization options
  • pricing is OK, there are cheaper options for specific use cases but if you want superior dashboarding / alarms I haven't seen a good competitor (despite your own Prometheus / Grafana / Kibana dog food)

IMHO NewRelic is "promising since years" ;) good ideas but bad integration between their products. Their Dashboard query language is really nice but lacks critical functions like multiple data sets or advanced calculations. Needless to say you get all of that with Datadog.

Need help setting up a monitoring / logging / alarm infrastructure? Send me a message!

See more
Maik Schröder
Recommends
InstanaInstana

Hi Medeti,

you are right. Building based on your stack something with open source is heavy lifting. A lot of people I know start with such a set-up, but quickly run into frustration as they need to dedicated their best people to build a monitoring which is doing the job in a professional way.

As you are microservice focussed and are looking for 'low implementation and maintenance effort', you might want to have a look at INSTANA, which was built with modern tool stacks in mind. https://www.instana.com/apm-for-microservices/

We have a public sand-box available if you just want to have a look at the product once and of course also a free-trial: https://www.instana.com/getting-started-with-apm/

Let me know if you need anything on top.

See more
Attila Fulop
Management Advisor at artkonekt · | 2 upvotes · 216.3K views

I have hands on production experience both with New Relic and Datadog. I personally prefer Datadog over NewRelic because of the UI, the Documentation and the overall user/developer experience.

NewRelic however, can do basically the same things as Datadog can, and some of the features like alerting have been present in NewRelic for longer than in Datadog. The cool thing about NewRelic is their last-summer-updated pricing: you no longer pay per host but after data you send towards New Relic. This can be a huge cost saver depending on your particular setup

https://docs.newrelic.com/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing

I'd go for Datadog, but given you have lots of containers I would also make a cost calculation. If the price difference is significant and there's a budget constraint NewRelic might be the better choice.

See more
Decisions about New Relic and Pingdom
Attila Fulop

I haven't heard much about Datadog until about a year ago. Ironically, the NewRelic sales person who I had a series of trainings with was trash talking about Datadog a lot. That drew my attention to Datadog and I gave it a try at another client project where we needed log handling, dashboards and alerting.

In 2019, Datadog was already offering log management and from that perspective, it was ahead of NewRelic. Other than that, from my perspective, the two tools are offering a very-very similar set of tools. Therefore I wouldn't say there's a significant difference between the two, the decision is likely a matter of taste. The pricing is also very similar.

The reasons why we chose Datadog over NewRelic were:

  • The presence of log handling feature (since then, logging is GA at NewRelic as well since falls 2019).
  • The setup was easier even though I already had experience with NewRelic, including participation in NewRelic trainings.
  • The UI of Datadog is more compact and my experience is smoother.
  • The NewRelic UI is very fragmented and New Relic One is just increasing this experience for me.
  • The log feature of Datadog is very well designed, I find very useful the tagging logs with services. The log filtering is also very awesome.

Bottom line is that both tools are great and it makes sense to discover both and making the decision based on your use case. In our case, Datadog was the clear winner due to its UI, ease of setup and the awesome logging and alerting features.

See more
Benoit Larroque
Principal Engineer at Sqreen · | 4 upvotes · 314.1K views

I chose Datadog APM because the much better APM insights it provides (flamegraph, percentiles by default).

The drawbacks of this decision are we had to move our production monitoring to TimescaleDB + Telegraf instead of NR Insight

NewRelic is definitely easier when starting out. Agent is only a lib and doesn't require a daemon

See more
Get Advice from developers at your company using StackShare Enterprise. Sign up for StackShare Enterprise.
Learn More
Pros of New Relic
Pros of Pingdom
  • 415
    Easy setup
  • 344
    Really powerful
  • 244
    Awesome visualization
  • 194
    Ease of use
  • 151
    Great ui
  • 107
    Free tier
  • 80
    Great tool for insights
  • 66
    Heroku Integration
  • 55
    Market leader
  • 49
    Peace of mind
  • 21
    Push notifications
  • 20
    Email notifications
  • 17
    Heroku Add-on
  • 16
    Error Detection and Alerting
  • 12
    Multiple language support
  • 11
    SQL Analysis
  • 11
    Server Resources Monitoring
  • 9
    Transaction Tracing
  • 8
    Azure Add-on
  • 8
    Apdex Scores
  • 7
    Analysis of CPU, Disk, Memory, and Network
  • 6
    Detailed reports
  • 6
    Error Analysis
  • 6
    Performance of External Services
  • 6
    Application Availability Monitoring and Alerting
  • 6
    Application Response Times
  • 5
    Most Time Consuming Transactions
  • 5
    JVM Performance Analyzer (Java)
  • 4
    Browser Transaction Tracing
  • 4
    Easy to use
  • 4
    Top Database Operations
  • 3
    Application Map
  • 3
    Pagoda Box integration
  • 3
    Custom Dashboards
  • 3
    Weekly Performance Email
  • 2
    Easy visibility
  • 2
    App Speed Index
  • 2
    Easy to setup
  • 2
    Background Jobs Transaction Analysis
  • 1
    Real User Monitoring Overview
  • 1
    Metric Data Resolution
  • 1
    Metric Data Retention
  • 1
    Team Collaboration Tools
  • 1
    Rails integration
  • 1
    Super Expensive
  • 1
    Worst Transactions by User Dissatisfaction
  • 1
    Free
  • 1
    Incident Detection and Alerting
  • 1
    Real User Monitoring Analysis and Breakdown
  • 1
    Best of the best, what more can you ask for
  • 1
    Best monitoring on the market
  • 1
    Time Comparisons
  • 1
    Access to Performance Data API
  • 0
    Exceptions
  • 224
    Simple and reliable
  • 103
    Monitoring your websites
  • 75
    Easy to use dashboard
  • 65
    Email, text & twitter alerts
  • 43
    Free tier
  • 23
    Performance data
  • 14
    Detailed Reports
  • 11
    Email Reports
  • 9
    Mobile App
  • 9
    Root Cause Analysis
  • 1
    30-day risk free trial
  • 1
    Easy setup
  • 1
    IOS app

Sign up to add or upvote prosMake informed product decisions

Cons of New Relic
Cons of Pingdom
  • 20
    Pricing model doesn't suit microservices
  • 10
    UI isn't great
  • 7
    Expensive
  • 7
    Visualizations aren't very helpful
  • 5
    Hard to understand why things in your app are breaking
  • 3
    UI is incredibly complicated
  • 3
    Expensive
  • 2
    Hard to set up alerts properly

Sign up to add or upvote consMake informed product decisions

What is New Relic?

The world’s best software and DevOps teams rely on New Relic to move faster, make better decisions and create best-in-class digital experiences. If you run software, you need to run New Relic. More than 50% of the Fortune 100 do too.

What is Pingdom?

Pingdom is an uptime monitoring service. When problems happen with a site that Pingdom monitors, it immediately alerts the owner so the problem can be taken care of.

Need advice about which tool to choose?Ask the StackShare community!

What companies use New Relic?
What companies use Pingdom?
See which teams inside your own company are using New Relic or Pingdom.
Sign up for StackShare EnterpriseLearn More

Sign up to get full access to all the companiesMake informed product decisions

What tools integrate with New Relic?
What tools integrate with Pingdom?

Sign up to get full access to all the tool integrationsMake informed product decisions

Blog Posts

Jul 9 2019 at 7:22PM

Blue Medora

DockerPostgreSQLNew Relic+8
11
1952
Jul 2 2019 at 9:34PM

Segment

Google AnalyticsAmazon S3New Relic+25
10
6409
JavaScriptGitHubGit+33
20
1892
GitHubPythonSlack+25
7
2995
What are some alternatives to New Relic and Pingdom?
Datadog
Datadog is the leading service for cloud-scale monitoring. It is used by IT, operations, and development teams who build and operate applications that run on dynamic or hybrid cloud infrastructure. Start monitoring in minutes with Datadog!
AppDynamics
AppDynamics develops application performance management (APM) solutions that deliver problem resolution for highly distributed applications through transaction flow monitoring and deep diagnostics.
Splunk
It provides the leading platform for Operational Intelligence. Customers use it to search, monitor, analyze and visualize machine data.
Airbrake
Airbrake collects errors for your applications in all major languages and frameworks. We alert you to new errors and give you critical context, trends and details needed to find and fix errors fast.
Prometheus
Prometheus is a systems and service monitoring system. It collects metrics from configured targets at given intervals, evaluates rule expressions, displays the results, and can trigger alerts if some condition is observed to be true.
See all alternatives