Olark vs SnapEngage: What are the differences?
Olark: Live chat with your customers for sales and support. Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs; SnapEngage: Live Chat For enterprising companies. SnapEngage is a powerful Live Chat solution. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse. Agents are using their preferred instant messaging solution and don't need to learn yet another system.
Olark and SnapEngage belong to "Customer Support Chat" category of the tech stack.
Some of the features offered by Olark are:
- CRM & Helpdesk Integration
- Concurrent chats
- Phone support
On the other hand, SnapEngage provides the following key features:
- Multiple Widgets
- Custom Data Mapping