Salesforce vs Salesforce Service Cloud
Overview
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Detailed Comparison
It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud. | It is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer. |
Lightning Service Console;Case Management;Workflow and Approvals;Omni-Channel Routing;Telephony Integration;Social Customer Service;Automation with Macros;Account and Contact Management;Custom Reports and Dashboards;Asset and Order Management | Move deals faster by tracking customer information and interactions in one place;
Make more insightful decisions — faster, and from anywhere — with the most up-to-date information;
Drive customer engagement by automating and personalising your email marketing at scale;
Deliver exceptional social experiences by connecting them to marketing, sales, and service;
24/7 customer support team to help all users from Small business to Enterprise |
Statistics | |
Stacks 160 | Stacks 834 |
Followers 139 | Followers 670 |
Votes 0 | Votes 0 |
Integrations | |
What are some alternatives to Salesforce Service Cloud, Salesforce?
Salesforce Sales Cloud
The Sales Cloud puts everything you need at your fingertips—available anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.
Pipedrive
Pipeline tool for active dealmakers. Get super-organized. Close deals in less time. Built by active salespeople and serious web app developers.
Streak
Streak lets you keep track of all your deals right from your inbox. We let you group emails from the same customer together into one view and push that customer through your pipeline.
OnePageCRM
OnePageCRM is the 1st action-focused sales CRM. It helps small and medium-sized businesses take control of their sales, focus on what needs to be done next, follow up with every lead, and close more deals, one sales action at a time.
Highrise
Highrise CRM helps you manage your contacts, keep track of who said what when, schedule follow-ups, set reminders, and convert leads into done deals.
Close.io
Close allows startups to close more deals and make more sales. Salespeople can spend more time communicating with their customers and less time on data entry because all activities are automatically tracked.
Odoo
It is a business management software including CRM, e-commerce, billing, accounting, manufacturing, warehouse, project management, and inventory management.
Zoho CRM
Online CRM software for managing your sales, marketing, customer support, and inventory in a single system.
Capsule CRM
Use Capsule to keep track of the people and companies you do business with, communications with them, opportunities in the pipeline, and what needs to be done when.
Microsoft Dynamics 365
It focuses mainly on sales, marketing, and service sectors, but Microsoft has been marketing it as a CRM platform and has been encouraging partners to use its proprietary framework to customize it.
