SupportFu vs UserVoice: What are the differences?
Developers describe SupportFu as "The easiest way to scale personalized customer support". SupportFu is a fully hosted solution to manage email and twitter based customer support. On the other hand, UserVoice is detailed as "Customer service and customer feedback tools that don't suck". UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
SupportFu and UserVoice belong to "Help Desk" category of the tech stack.
Some of the features offered by SupportFu are:
- Universal Inbox
- Ticket Management
- Productivity Tools
On the other hand, UserVoice provides the following key features:
- Billed Monthy
- Billed Annually
- Feedback Forums
What is SupportFu?
What is UserVoice?
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Why do developers choose SupportFu?
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What are the cons of using SupportFu?
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Uservoice fits our use-case really well. StackShare isn’t a business-critical application so we don’t need to be on call 24/7 with a full on Help Desk. We just need a way for people to get in contact with us through the site that doesn’t require them to send an email. It’s Free for our level of use. And it is actually a full-on Help Desk, so if we do need some more robust features, they’re there.
When I pushed Codeshare it was very much (and still is) MVP. UserVoice gave me a quick and free way to gather feedback from active users and helped prioritize feature requests.