SupportFu vs Zendesk: What are the differences?
What is SupportFu? The easiest way to scale personalized customer support. SupportFu is a fully hosted solution to manage email and twitter based customer support.
What is Zendesk? The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
SupportFu and Zendesk can be primarily classified as "Help Desk" tools.
Some of the features offered by SupportFu are:
- Universal Inbox
- Ticket Management
- Productivity Tools
On the other hand, Zendesk provides the following key features:
- Offer your customers a quick path to the answers they need with knowledge base and community features.
- Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
- Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.
What is SupportFu?
What is Zendesk?
Want advice about which of these to choose?Ask the StackShare community!
Why do developers choose SupportFu?
What are the cons of using SupportFu?
What are the cons of using Zendesk?
We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API
Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.
Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.
It's our customer service system for dealing with inbound ticket requests from any channel integrated.