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Olark vs Zopim: What are the differences?
What is Olark? Live chat with your customers for sales and support. Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
What is Zopim? Real-time customer satisfaction made simple. Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design.
Olark and Zopim belong to "Customer Support Chat" category of the tech stack.
Some of the features offered by Olark are:
- CRM & Helpdesk Integration
- Concurrent chats
- Phone support
On the other hand, Zopim provides the following key features:
- Easy Widget Customization- Dress up the widget to suit your website's colors and theme.
- Customizable Greetings- Greet visitors in your very own unique manner.
- Smart Offline Modes- Show a contact form or hide the widget when you go offline? You decide.
"Easy to communicate with customers" is the primary reason why developers consider Olark over the competitors, whereas "Real-time user chat" was stated as the key factor in picking Zopim.
Groupon, Coinbase, and Disqus are some of the popular companies that use Olark, whereas Zopim is used by Sellsuki, LapNghiep, and FlightCar. Olark has a broader approval, being mentioned in 341 company stacks & 11 developers stacks; compared to Zopim, which is listed in 303 company stacks and 24 developer stacks.
Pros of Olark
- Easy to communicate with customers28
- Simple setup14
- Good interface11
- Free8
- Chrome/Safari notifications about new messages4
- Gchat integration2
- Integrated Feedback2
- great support1
Pros of Zopim
- Real-time user chat18
- Free plan for startups7
- Simple setup3
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What is Olark?
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