Disqus vs FreshDesk

Clean & Intuitive- We designed the platform to be clutter-free, which keeps people's eyes focused on the discussion itself.;Fully real-time Live discussions- Discussions unfold in real-time. Comments stream as they are posted and user activity indicates life on your website.;Activity indicators- Indicators make it easier for people to notice, see, and interact with new content and activity as it happens.;Typing presence- Disqus even shows when others are in the middle of writing and editing their comment but haven’t posted just yet.;More dynamic content- The real-time system is designed for active communities, live events, and video content.;Quality discussions- A smart voting system surfaces the best content on the page.;Loyal communities- People can see your community’s unique set of top participants and other popular discussions happening across your website.;Mobile- Disqus automatically supports rich, feature-parity on phones and tablets via a fully responsive, end-to-end HTML5 design.;Recommended Conversations- Let users easily find other interesting conversations happening on your website.;Social Sharing- Allow users to easily share any comment or discussion thread to their favorite social network.;Social Reactions- Discussions around your content happens all over the web. Disqus finds these conversations from Twitter and pulls them into the discussion on your website.;Social Tagging- With @mentions, easily include others on Disqus and Twitter in your discussion. Mentioned people are notified and encouraged to join your community.;Moderation Dashboard- Our moderation panel in the Disqus admin is built for sites that have lots of commenting activity;User Reputation- Users can participate anonymously, using a pseudonym, or with a given name.;User History- Learn how long your users have been around and how active they are.;Keyboard Shortcuts- Quickly select a group of items, take action, and change tabs without touching your mouse.;In-Line & Email Moderation- Moderate your site directly on the comment thread while logged in as a moderator or moderate your comment notifications by email with three simple commands.;Spam Controls & Word Filtering- Our smart-spam system works network wide and responds to new flare-ups automatically as moderators indicate new issues.;Blacklisting & Whitelisting- With control lists, specify users, emails, IP addresses, and words.;Import and export anytime- You can import all your existing comments or export;Flexible, Powerful Partner API- Our API is full featured and allows your developers to integrate Disqus into your mobile app, widget, forum or visualization.;Analytics- Visualize data with topical trend analysis, user segmentation and ad sales packaging.;Single Sign-On- Integrate your existing login system and allow your community to comment via your proprietary sign-in, in addition to the social options Disqus makes available.;SEO Optimized- Disqus is fully indexable for search engines out- of-the-box. We have been approved by the Google Search Quality team to be organically crawled unlike any other comment platform.

Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.;Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.;Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.;Copy tickets to someone, or bcc to a dropbox- Freshdesk lets you add a “cc” or “bcc” to any reply.;Get a quick overview with help desk activity streams- The moment you login, you need to get a quick digest of everything happening in your helpdesk.;Split complex tickets, or Merge similar ones- With Freshdesk, you can split and merge tickets with just the click of a button.;Get smart suggestions of possible solutions- Freshdesk automatically searches for solutions and workarounds related to a ticket and suggests them to the agent.; Reuse common replies with Canned Responses;Automate common tasks and help desk scenarios;Mail to KBase and Create Knowledge on the Fly;Eliminate guesswork with a separate knowledge base;Track time spent and generate customer time sheets;Promise and prove customer service levels- Customers demand the service levels that your support promises. With Freshdesk you can setup SLAs that tie what you promise to what you deliver.;Manage customer contact and companies;Draw deep insights with advanced helpdesk reporting;Help customers help you through community forums;Let your customers share ideas and vote on them too;Let each agent use your helpdesk in their language;Rebrand your portal to reflect your theme;Extend Freshdesk with Integrations and the API;