Freshservice vs UserEcho

Overview

UserEcho

Stacks3

Followers3

Votes0

Freshservice

Stacks23

Followers17

Votes0

Freshservice vs UserEcho: What are the differences?

Developers describe Freshservice as "An IT service management tool in the cloud". Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more. On the other hand, UserEcho is detailed as "A customer service software that allows users to communicate with their consumers". It gives you the opportunity to create a modern support portal in a few minutes, includes Community forums, Helpdesk, Knowledge Base and Live Chat.

Freshservice and UserEcho belong to "Help Desk" category of the tech stack.

Some of the features offered by Freshservice are:

Easy to use and set up
Multi-channel support
Gamify your service desk

On the other hand, UserEcho provides the following key features:

API
Chat
Customizable Branding

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Detailed Comparison

UserEcho	Freshservice
It gives you the opportunity to create a modern support portal in a few minutes, includes Community forums, Helpdesk, Knowledge Base and Live Chat.	Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
API; Chat; Customizable Branding; Knowledge Base; Multi-Channel Communication; Social Media Integration; Surveys & Feedback; Ticket Management	Easy to use and set up; Multi-channel support; Gamify your service desk; Information at your fingertips; Best rated Mobile App.
Statistics
Stacks 3	Stacks 23
Followers 3	Followers 17
Votes 0	Votes 0
Integrations
Pivotal Tracker Jira WordPress Slack HipChat Yandex Mail	PagerDuty G Suite Dropbox Jira Zapier Amazon CloudWatch Freshbooks QuickBooks Box Harvest

What are some alternatives to UserEcho, Freshservice?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Groove

Build better customer experiences with Groove

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

Zammad

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Vision Helpdesk

It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.

Jitbit Helpdesk

Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.