Groove vs HelpDesk+

Overview

Groove

Stacks63

Followers49

Votes10

HelpDesk+

Stacks12

Followers12

Votes0

Groove vs HelpDesk+: What are the differences?

Developers describe Groove as "Everything you need to convert, support, and delight your customers". Build better customer experiences with Groove. On the other hand, HelpDesk+ is detailed as "Jira service desk for Slack". It makes it easy for your team to create and track help requests and streamlines your support process. It automatically maps all of your service request forms to Slack and creates workflows for each request type.

Groove can be classified as a tool in the "Help Desk" category, while HelpDesk+ is grouped under "Slack Tools".

Some of the features offered by Groove are:

Mailboxes
Knowledge Base
Web widget

On the other hand, HelpDesk+ provides the following key features:

Threaded conversations
View & Update Requests
Notifications for updates from anywhere

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CLI (Node.js)

Manual

Detailed Comparison

Groove	HelpDesk+
Build better customer experiences with Groove	It makes it easy for your team to create and track help requests and streamlines your support process. It automatically maps all of your service request forms to Slack and creates workflows for each request type.
Mailboxes; Knowledge Base; Web widget; Live chat (Upcoming); Assignments; @mentions; Reports; Rules; API access; Teams; WhatsApp & SMS (Upcoming); Salesforce, HubSpot, Jira Integrations	Threaded conversations; View & Update Requests; Notifications for updates from anywhere
Statistics
Stacks 63	Stacks 12
Followers 49	Followers 12
Votes 10	Votes 0
Pros & Cons
Pros 5 Easy setup 4 Affordably priced 1 One of the best user interfaces around	No community feedback yet
Integrations
Mailchimp GitHub Slack Jira Salesforce Sales Cloud Shopify Chargebee Trello Campaign Monitor Zapier	Slack

What are some alternatives to Groove, HelpDesk+?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

Zammad

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Vision Helpdesk

It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.

Jitbit Helpdesk

Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.

Gorgias

It builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.