SupportBee vs Chatra

Overview

SupportBee

Stacks5

Followers6

Votes0

Chatra

Stacks3

Followers4

Votes0

SupportBee vs Chatra: What are the differences?

Developers describe SupportBee as "The easiest way to manage customer support emails". SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later. On the other hand, Chatra is detailed as "A live chat messenger app that is designed to work smoothly with your company's website". This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.

SupportBee and Chatra can be categorized as "Help Desk" tools.

Some of the features offered by SupportBee are:

Handle Multiple Email Addresses
HTML Email Ticketing
Lightning Fast Email Importing

On the other hand, Chatra provides the following key features:

Online and offline modes
Targeted chats
Real-time visitor List

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Detailed Comparison

SupportBee	Chatra
SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.	This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.
Handle Multiple Email Addresses;HTML Email Ticketing;Lightning Fast Email Importing;Embeddable Contact Form;Forward Emails & Create Tickets On Behalf of Customers;No Per Agent Fees;Auto-Refreshing Everything;Comments for Private Discussion;Groups & Labels;Reply Faster Using Snippets;Keyboard Shortcuts FTW!;Filters for Help Desk Automation;Webhooks & API;Insightful Reports;Customer History for Context;No SupportBee Branding	Online and offline modes; Targeted chats; Real-time visitor List; Pre-chat form; Invisibility mode; Operating hours; Groups; Mobile apps; Forward messages to email; Reply templates
Statistics
Stacks 5	Stacks 3
Followers 6	Followers 4
Votes 0	Votes 0
Integrations
Campfire Pivotal Tracker Highrise Trello	Slack Jira Twilio PagerDuty Intercom Shopify

What are some alternatives to SupportBee, Chatra?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.