Chatra vs Teamwork Desk

Overview

Teamwork Desk

Stacks16

Followers9

Votes0

GitHub Stars3

Forks6

Chatra

Stacks3

Followers4

Votes0

Teamwork Desk vs Chatra: What are the differences?

Developers describe Teamwork Desk as "It takes care of ticket management so you can take care of customers". It is an intuitive and straightforward help desk software that combines ticket management and customer self-service into a single, comprehensive platform without the heavy costs and complications. On the other hand, Chatra is detailed as "A live chat messenger app that is designed to work smoothly with your company's website". This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.

Teamwork Desk and Chatra can be categorized as "Help Desk" tools.

Some of the features offered by Teamwork Desk are:

Ticket management
Agent productivity
Reporting and Analytics

On the other hand, Chatra provides the following key features:

Online and offline modes
Targeted chats
Real-time visitor List

Teamwork Desk is an open source tool with 3 GitHub stars and 6 GitHub forks. Here's a link to Teamwork Desk's open source repository on GitHub.

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CLI (Node.js)

Manual

Detailed Comparison

Teamwork Desk	Chatra
It is an intuitive and straightforward help desk software that combines ticket management and customer self-service into a single, comprehensive platform without the heavy costs and complications	This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.
Ticket management; Agent productivity; Reporting and Analytics; Knowledge Base	Online and offline modes; Targeted chats; Real-time visitor List; Pre-chat form; Invisibility mode; Operating hours; Groups; Mobile apps; Forward messages to email; Reply templates
Statistics
GitHub Stars 3	GitHub Stars -
GitHub Forks 6	GitHub Forks -
Stacks 16	Stacks 3
Followers 9	Followers 4
Votes 0	Votes 0
Integrations
Zulip Zapier Jira Zendesk Mailchimp Salesforce Sales Cloud PieSync Olark Stitch Instabug	Slack Jira Twilio PagerDuty Intercom Shopify

What are some alternatives to Teamwork Desk, Chatra?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.