Desk.com vs Deskero: What are the differences?

What is Desk.com? The all-in-one system for delivering awesomely responsive customer support. Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

What is Deskero? Simple help desk software for effective customer engagement. It is a support solution that doesn't only manage your client's requests, but goes a step further and enables you to reach out to them too It takes Multi-channel support to next level. A software that is both personal and easy to use..

Desk.com and Deskero can be primarily classified as "Help Desk" tools.

Some of the features offered by Desk.com are:

• Case Management- Stay on top of your support by tracking the owner, priority and status of every customer interaction. Create business rules to automate your workflow. Use case filters to focus on what's important.
• Universal Inbox- View and respond to all customer questions and inquiries from one spot: Desk.com's universal inbox. Email, Twitter, Facebook, Chat, and Phone
• Mobile- Use your iPhone or Android to stay on top of customer issues, collaborate with your team, and track and reply to cases, and see real-time notifications.

On the other hand, Deskero provides the following key features:

• Multi-Channel support
• Feedback from your website
• Instant chat tickets