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GrooveHQ vs Zoho Desk: What are the differences?
What is GrooveHQ? Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more. Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.
What is Zoho Desk? Industry's first context-aware help desk software. It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
GrooveHQ and Zoho Desk can be primarily classified as "Help Desk" tools.
Some of the features offered by GrooveHQ are:
- Ticket Management- From submission to resolution, Groove's intuitive features make customer support easier, with tools that organize, automate and manage your workflow.
- Custom Folders- Save time and get through customer support requests faster by organizing your tickets into custom folders.
- Custom Rules- Simplify and automate ticket management by creating custom rules to assign, forward, prioritize tickets and more.
On the other hand, Zoho Desk provides the following key features:
- Multichannel Help Desk
- Self Service
- Agent Productivity
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Learn MorePros of Zoho Desk
Pros of Zoho Desk
- It is simple setup, Excellent support, configurable0
What is Zoho Desk?
It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
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What companies use Zoho Desk?
What companies use Zoho Desk?
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What tools integrate with Zoho Desk?
What tools integrate with Zoho Desk?
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What are some alternatives to and Zoho Desk?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.