Groove vs Zoho Desk

Overview

Groove

Stacks63

Followers49

Votes10

Zoho Desk

Stacks53

Followers42

Votes0

Groove vs Zoho Desk: What are the differences?

Groove: Everything you need to convert, support, and delight your customers. Build better customer experiences with Groove; Zoho Desk: Industry's first context-aware help desk software. It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.

Groove and Zoho Desk can be categorized as "Help Desk" tools.

Some of the features offered by Groove are:

Mailboxes
Knowledge Base
Web widget

On the other hand, Zoho Desk provides the following key features:

Multichannel Help Desk
Self Service
Agent Productivity

Accenture, Buddy, and Trafi are some of the popular companies that use Groove, whereas Zoho Desk is used by Glide Invest, Superset (joinsuperset.com), and Appernetic. Groove has a broader approval, being mentioned in 36 company stacks & 14 developers stacks; compared to Zoho Desk, which is listed in 7 company stacks and 12 developer stacks.

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Manual

Detailed Comparison

Groove	Zoho Desk
Build better customer experiences with Groove	It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
Mailboxes; Knowledge Base; Web widget; Live chat (Upcoming); Assignments; @mentions; Reports; Rules; API access; Teams; WhatsApp & SMS (Upcoming); Salesforce, HubSpot, Jira Integrations	Multichannel Help Desk; Self Service; Agent Productivity
Statistics
Stacks 63	Stacks 53
Followers 49	Followers 42
Votes 10	Votes 0
Pros & Cons
Pros 5 Easy setup 4 Affordably priced 1 One of the best user interfaces around	Pros 0 It is simple setup, Excellent support, configurable
Integrations
Mailchimp GitHub Slack Jira Salesforce Sales Cloud Shopify Chargebee Trello Campaign Monitor Zapier	Zoho CRM Slack Jira

What are some alternatives to Groove, Zoho Desk?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

Zammad

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Vision Helpdesk

It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.

Jitbit Helpdesk

Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.

Gorgias

It builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.

Groove vs Zoho Desk