Help Scout vs Kustomer: What are the differences?
Developers describe Help Scout as "A help desk for teams that insist on a delightful customer experience". With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. On the other hand, Kustomer is detailed as "Customer service live chat with AI". Intelligent CRM For Support Teams. Kustomer is an evolution beyond traditional support applications that unifies all of your customer data and interactions. The user experience is built around the customer so you can treat them like people.
Help Scout and Kustomer can be primarily classified as "Help Desk" tools.