Help Scout vs ManageEngine ServiceDesk Plus
Overview
Detailed Comparison
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. | It is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike. |
No ticket #'s or robo-text;Get up and running in minutes;Outstanding support, no matter plan;Integrated knowledge base;40+ integrations;Real-time, best in class reporting;Multi-brand support;Saved replies; Private notes; Collision detection;75+ keyboard shortcuts;Automated Workflows;Help Desk, reports, and Docs API;Email integration
| Best practice ITSM
workflows;
Powerful integrations
with IT management
apps;
Smart
automation;
Extensive reporting
capabilities;
Codeless
customizations;
Deploy on cloud or
on-premises |
Statistics | |
Stacks 344 | Stacks 3 |
Followers 111 | Followers 7 |
Votes 60 | Votes 0 |
Pros & Cons | |
Pros
| No community feedback yet |
Integrations | |
| No integrations available | |
What are some alternatives to Help Scout, ManageEngine ServiceDesk Plus?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Kayako
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Groove
Build better customer experiences with Groove
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Zammad
It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
Vision Helpdesk
It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.
Jitbit Helpdesk
Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.
Gorgias
It builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.
