Intercom vs. Salesforce Sales Cloud vs. Insightly

Tracking users. Messaging users.

We use Intercom for real-time customer support and marketing automation.

User Info tracking

fantastic tool to communicate with clients

Used by our clients to track what their users are doing, and for proactive support.

We provide realtime support and customer announcements.

All of our support is done using Intercom's interface. External support emails are handled using Intercom's email integration, allowing us to manage all support tickets from Intercom.

Intercom is keeping us awesome at support and user engagement.

Mailchimp + Slick chat / email client interaction + real-time customer analytics

See new signups and send a report to Slack.

Customer dialog and support.

Intercom powers both the email support, and support via the inline message window on the web. Custom events are sent from both the browser via click and Wistia video events, as well as from the Rails application, to give a complete view of user activity from within Intercom. Intercom let us segment the users based on trialling, purchased, and levels of engagement.

Potential product for user engagement.

User support

customer-behavior triggered messaging and live chat

Intercom popup for easy user interactions, displaying help messages. Static and event-based user context lets us send smart and targeted messages to users.

Full-lifecycle communications via email and in-app messaging, for batch and automated campaigns.

Engagement Email Tracking

I don't know what we would do without Intercom. It's the best tool I've ever found for knowing who your users are and establishing a bulletproof line of communication with them both outbound and inbound.

This is our main database, and automation process for our organization

Sales Analytics CRM.

Salesforce Exact Target provide powerful mailing list tools for marketing. We provide web hooks to save your mailing list, update it with data extensions and server based AMPscript programming.

Sales CRM to track activity with leads, contacts, opportunities and accounts. Marketing systems automatically sync with SFDC using a combination of Zapier and Segment.

Database connectivity and manipulation and REST service provider

We help customers to get their Sales tracked with SF Cloud

CRM.

Scribe is a Slack Assistant for sales and marketing people, and let's them update their CRM from within Slack itself, without switching tabs. Salesforce is the CRM of choice for the top inside sales teams, that also use Slack, which is why it's our 1st CRM integration.

My CRM and use their API