Oktell vs Talkdesk
Overview
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CLI (Node.js)
Manual
Detailed Comparison
Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required. | It is a contact center automation platform . It will help organize the workplaces of agents, supervisors, auditors, contact center administrators and will become an indispensable tool for inbound and outbound campaigns. |
Make and Receive Calls - call recording, voicemail, call disposition and notes, call control, call queues, unlimited concurrent calls, outbound caller ID, personalized greetings, and international numbers.;Advanced Routing - IVR system, skills based routing and forward to phone.;Integrate with Your Tools - contact history, enhanced caller ID, built-in CRM, compile contact lists, contact tags and custom fields, integrations, automated tasks, data import and synchronization.;Monitor & Get Reports - call monitoring, real time reporting and historical reporting.;Utilities - power dialer, web to lead, email notifications, and desktop notifications. | Combining disparate communication channels into a single infrastructure; Intelligent call routing; Omnichannel customer service; Monitoring of switching and internal channels; Automation of the operator's work with the client; Integration with any web services and external systems |
Statistics | |
Stacks 16 | Stacks 1 |
Followers 42 | Followers 0 |
Votes 0 | Votes 0 |
Integrations | |
| No integrations available | |
What are some alternatives to Talkdesk, Oktell?
Amazon Connect
The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
Genesys
It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
Cisco Unified Communications Manager
Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management.
Microcall
It is software that captures call data from any voice platform, stores the data in an SQL database and provides unlimited reporting that improve the management of your voice traffic, allocate telecom costs, detect potential toll fraud, increase employee productivity and ultimately reduce expenses.
Cisco Unified Workforce Optimization
It allows contact centers to manage their human. capital resources. Managers can develop schedules for multiple sites, manage critical data and key performance. indicators (KPIs), and manage real-time adherence of agents to their schedules.
