Salesforce Service Cloud vs Zendesk

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Salesforce Service Cloud

159
138
+ 1
0
Zendesk

8.3K
4.9K
+ 1
353
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Pros of Salesforce Service Cloud
Pros of Zendesk
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    • 135
      Centralizes our customer support
    • 73
      Many integrations
    • 59
      Easy to setup
    • 26
      Simple
    • 26
      Cheap
    • 12
      Clean
    • 7
      Customization
    • 5
      $1 Starter Pricing Plan
    • 4
      Woopra integration
    • 3
      Proactive Customer Support
    • 1
      Remote and SSO authentication with CMSs like WordPress
    • 1
      Charitable contribution to SF hospital for $20 plan
    • 1
      Full of features
    • 0
      Integrations

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    What is Salesforce Service Cloud?

    It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.

    What is Zendesk?

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

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    What companies use Salesforce Service Cloud?
    What companies use Zendesk?
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    What tools integrate with Salesforce Service Cloud?
    What tools integrate with Zendesk?

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    What are some alternatives to Salesforce Service Cloud and Zendesk?
    Salesforce Sales Cloud
    The Sales Cloud puts everything you need at your fingertips—available anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.
    Desk.com
    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
    FreshDesk
    Freshdesk is an on demand customer support software that works across multiple support channels.
    WordPress
    The core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 60 million people have chosen WordPress to power the place on the web they call “home” — we’d love you to join the family.
    Google AdSense
    It is a program run by Google through which website publishers in the Google Network of content sites serve text, images, video, or interactive media advertisements that are targeted to the site content and audience.
    See all alternatives