Teamwork Desk vs Zammad

Overview

Teamwork Desk

Stacks16

Followers9

Votes0

GitHub Stars3

Forks6

Zammad

Stacks35

Followers64

Votes6

GitHub Stars5.2K

Forks885

Teamwork Desk vs Zammad: What are the differences?

Developers describe Teamwork Desk as "It takes care of ticket management so you can take care of customers". It is an intuitive and straightforward help desk software that combines ticket management and customer self-service into a single, comprehensive platform without the heavy costs and complications. On the other hand, Zammad is detailed as "A web-based, open source user support/ticketing solution". It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Teamwork Desk and Zammad can be categorized as "Help Desk" tools.

Some of the features offered by Teamwork Desk are:

Ticket management
Agent productivity
Reporting and Analytics

On the other hand, Zammad provides the following key features:

Web-based
Open source
Helpdesk/Customer support system

Teamwork Desk and Zammad are both open source tools. It seems that Zammad with 2.02K GitHub stars and 403 forks on GitHub has more adoption than Teamwork Desk with 3 GitHub stars and 6 GitHub forks.

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Manual

Detailed Comparison

Teamwork Desk	Zammad
It is an intuitive and straightforward help desk software that combines ticket management and customer self-service into a single, comprehensive platform without the heavy costs and complications	It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
Ticket management; Agent productivity; Reporting and Analytics; Knowledge Base	Web-based; Open source; Helpdesk/Customer support system
Statistics
GitHub Stars 3	GitHub Stars 5.2K
GitHub Forks 6	GitHub Forks 885
Stacks 16	Stacks 35
Followers 9	Followers 64
Votes 0	Votes 6
Pros & Cons
No community feedback yet	Pros 6 Free
Integrations
Zulip Zapier Jira Zendesk Mailchimp Salesforce Sales Cloud PieSync Olark Stitch Instabug	PostgreSQL MariaDB Ubuntu MySQL Debian CentOS

What are some alternatives to Teamwork Desk, Zammad?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Groove

Build better customer experiences with Groove

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

Vision Helpdesk

It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.

Jitbit Helpdesk

Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.

Gorgias

It builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.