Need advice about which tool to choose?Ask the StackShare community!

AdRoll

2.7K
247
+ 1
12
Desk.com

77
54
+ 1
14
Add tool

AdRoll vs Desk.com: What are the differences?

What is AdRoll? #1 Retargeting Platform. AdRoll is the most effective retargeting platform in the world. We’re trusted by more companies than anyone else. AdRoll takes just minutes to setup.

What is Desk.com? The all-in-one system for delivering awesomely responsive customer support. Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

AdRoll belongs to "Ad Retargeting" category of the tech stack, while Desk.com can be primarily classified under "Help Desk".

Some of the features offered by AdRoll are:

  • Facebook Retargeting
  • Customer Segmentation
  • LiquidAds

On the other hand, Desk.com provides the following key features:

  • Case Management- Stay on top of your support by tracking the owner, priority and status of every customer interaction. Create business rules to automate your workflow. Use case filters to focus on what's important.
  • Universal Inbox- View and respond to all customer questions and inquiries from one spot: Desk.com's universal inbox. Email, Twitter, Facebook, Chat, and Phone
  • Mobile- Use your iPhone or Android to stay on top of customer issues, collaborate with your team, and track and reply to cases, and see real-time notifications.

"Easy to get started" is the primary reason why developers consider AdRoll over the competitors, whereas "Collaboration functionality" was stated as the key factor in picking Desk.com.

Get Advice from developers at your company using StackShare Enterprise. Sign up for StackShare Enterprise.
Learn More
Pros of AdRoll
Pros of Desk.com
  • 4
    Easy to get started
  • 3
    Reasonable prices
  • 2
    Clear analytics
  • 1
    Provides flexibility to users
  • 1
    Helpful customer support
  • 1
    Easy to setup, flexible & scalable
  • 0
    <p>Thanks for sharing this information. interesting blo
  • 3
    Custom fields
  • 3
    Automated response and templates
  • 3
    Easy to setup
  • 3
    Collaboration functionality
  • 2
    Salesforce integration

Sign up to add or upvote prosMake informed product decisions

What is AdRoll?

It is an e-commerce marketing platform that gives growing D2C brands the power to connect with customers wherever they are.

What is Desk.com?

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Need advice about which tool to choose?Ask the StackShare community!

What companies use AdRoll?
What companies use Desk.com?
See which teams inside your own company are using AdRoll or Desk.com.
Sign up for StackShare EnterpriseLearn More

Sign up to get full access to all the companiesMake informed product decisions

What tools integrate with AdRoll?
What tools integrate with Desk.com?

Sign up to get full access to all the tool integrationsMake informed product decisions

What are some alternatives to AdRoll and Desk.com?
Google Ads
An online advertising solution that businesses use to promote their products and services on Google Search, YouTube and other sites across the web. It also allows advertisers to choose specific goals for their ads, like driving phone calls or website visits.
Perfect Audience
Retarget lost visitors everywhere from one simple dashboard.
Facebook Ads
It is targeted to users based on their location, demographic, and profile information. Many of these options are only available
Mailchimp
MailChimp helps you design email newsletters, share them on social networks, integrate with services you already use, and track your results. It's like your own personal publishing platform.
JavaScript
JavaScript is most known as the scripting language for Web pages, but used in many non-browser environments as well such as node.js or Apache CouchDB. It is a prototype-based, multi-paradigm scripting language that is dynamic,and supports object-oriented, imperative, and functional programming styles.
See all alternatives