Need advice about which tool to choose?Ask the StackShare community!

Chatra

5
4
+ 1
0
Help Scout

341
108
+ 1
60
Add tool

Help Scout vs Chatra: What are the differences?

Help Scout: A help desk for teams that insist on a delightful customer experience. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers; Chatra: A live chat messenger app that is designed to work smoothly with your company's website. This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.

Help Scout and Chatra can be primarily classified as "Help Desk" tools.

Some of the features offered by Help Scout are:

  • No ticket #'s or robo-text
  • Get up and running in minutes
  • Outstanding support, no matter plan

On the other hand, Chatra provides the following key features:

  • Online and offline modes
  • Targeted chats
  • Real-time visitor List
Get Advice from developers at your company using StackShare Enterprise. Sign up for StackShare Enterprise.
Learn More
Pros of Chatra
Pros of Help Scout
    Be the first to leave a pro
    • 19
      Email based helpdesk
    • 18
      Great user experience
    • 10
      Reasonably priced
    • 7
      No helpdesk branding
    • 6
      Free plan for startups

    Sign up to add or upvote prosMake informed product decisions

    No Stats

    What is Chatra?

    This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.

    What is Help Scout?

    With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

    Need advice about which tool to choose?Ask the StackShare community!

    Jobs that mention Chatra and Help Scout as a desired skillset
    CBRE
    United Kingdom of Great Britain and Northern Ireland England London
    CBRE
    United States of America South Carolina Moncks Corner
    CBRE
    United Kingdom of Great Britain and Northern Ireland England Reading
    CBRE
    Philippines National Capital Region Makati City
    CBRE
    United States of America Texas Richardson
    What companies use Chatra?
    What companies use Help Scout?
    See which teams inside your own company are using Chatra or Help Scout.
    Sign up for StackShare EnterpriseLearn More

    Sign up to get full access to all the companiesMake informed product decisions

    What tools integrate with Chatra?
    What tools integrate with Help Scout?

    Sign up to get full access to all the tool integrationsMake informed product decisions

    Blog Posts

    JavaScriptGitHubPython+42
    53
    20818
    What are some alternatives to Chatra and Help Scout?
    Intercom
    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
    Tidio
    It is a live chat service which allows you to communicate with your customers easily, also with the help of chatbots. It is designed specifically for the WordPress community.
    Olark
    Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    tawk.to
    It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.
    See all alternatives