Chatra vs Vision Helpdesk
Overview
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CLI (Node.js)
Manual
Detailed Comparison
It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software. | This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests. |
3rd party single login and integrations;
Automation, workflow, SLA, and escalations;
Blabby – private social hub for your staff members;
Calendar and Task Management;
Client management;
E-Mail parsing;
Integration with several scripts;
Manage multiple companies support;
Multi-channel – Facebook, Twitter, phone, chat, tickets;
Multi-language;
Online issue tracking and ticket management;
Reports and analytics;
Solutions, Forums, Knowledge base, predefined replies, Q and A;
Ticket and client pinning;
Live Chat Software;
Problem Management;
Change Management;
Release Management and more. | Online and offline modes;
Targeted chats;
Real-time visitor List;
Pre-chat form;
Invisibility mode;
Operating hours;
Groups;
Mobile apps;
Forward messages to email;
Reply templates |
Statistics | |
Stacks 1 | Stacks 3 |
Followers 6 | Followers 4 |
Votes 6 | Votes 0 |
Pros & Cons | |
Pros
| No community feedback yet |
Integrations | |
What are some alternatives to Vision Helpdesk, Chatra?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Olark
Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Zopim
Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design
tawk.to
It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.
Kayako
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
Crisp
Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Groove
Build better customer experiences with Groove
