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Crisp
Crisp

52
35
+ 1
10
Zendesk
Zendesk

3.1K
953
+ 1
333
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Crisp vs Zendesk: What are the differences?

Developers describe Crisp as "Simple Customer service built for startups". Chat with website visitors, integrate your favorite tools, and deliver a great customer experience. On the other hand, Zendesk is detailed as "The leading cloud-based customer service software solution". Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Crisp can be classified as a tool in the "Customer Support Chat" category, while Zendesk is grouped under "Help Desk".

Some of the features offered by Crisp are:

  • Chat with your customers for free
  • Apps for any device
  • Offline email responses

On the other hand, Zendesk provides the following key features:

  • Offer your customers a quick path to the answers they need with knowledge base and community features.
  • Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
  • Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.

"Auto-messaging" is the top reason why over 3 developers like Crisp, while over 128 developers mention "Centralizes our customer support" as the leading cause for choosing Zendesk.

Uber Technologies, Dropbox, and Pinterest are some of the popular companies that use Zendesk, whereas Crisp is used by StreamJar, cSite, and mkdev. Zendesk has a broader approval, being mentioned in 1845 company stacks & 184 developers stacks; compared to Crisp, which is listed in 30 company stacks and 4 developer stacks.

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What is Crisp?

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
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      What are some alternatives to Crisp and Zendesk?
      Intercom
      Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
      tawk.to
      It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.
      LiveChat
      LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.
      Zopim
      Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design
      Olark
      Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
      See all alternatives
      Decisions about Crisp and Zendesk
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      How developers use Crisp and Zendesk
      Avatar of Volkan Özçelik
      Volkan Özçelik uses CrispCrisp

      Crisp is a realtime chat widget that, unlike its competitors, does not demand your leg and kidney to deliver a decent service.

      It works great for zerotoherojs.com and I recommend anyone if they have a similar need.

      Even their free tier is more than enough for the majority of the use cases that you can think of.

      Avatar of MOKA Analytics
      MOKA Analytics uses ZendeskZendesk

      We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API

      Avatar of Adam Bird
      Adam Bird uses ZendeskZendesk

      Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.

      Avatar of Tinker Travel
      Tinker Travel uses ZendeskZendesk

      Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.

      Avatar of Grubster
      Grubster uses ZendeskZendesk

      It's our customer service system for dealing with inbound ticket requests from any channel integrated.

      Avatar of Gitt
      Gitt uses ZendeskZendesk

      Have so many options, and can connect with our custom infrastructure and existing support channel.

      Avatar of Fangoo
      Fangoo uses CrispCrisp

      We love the easy way we can communicate with our customers. Seamlessly.

      Avatar of In Situ Training
      In Situ Training uses CrispCrisp

      User communication/interactions

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