Crisp vs Zendesk: What are the differences?
Developers describe Crisp as "Simple Customer service built for startups". Chat with website visitors, integrate your favorite tools, and deliver a great customer experience. On the other hand, Zendesk is detailed as "The leading cloud-based customer service software solution". Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Crisp can be classified as a tool in the "Customer Support Chat" category, while Zendesk is grouped under "Help Desk".
Some of the features offered by Crisp are:
- Chat with your customers for free
- Apps for any device
- Offline email responses
On the other hand, Zendesk provides the following key features:
- Offer your customers a quick path to the answers they need with knowledge base and community features.
- Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
- Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.
"Auto-messaging" is the top reason why over 3 developers like Crisp, while over 128 developers mention "Centralizes our customer support" as the leading cause for choosing Zendesk.
Uber Technologies, Dropbox, and Pinterest are some of the popular companies that use Zendesk, whereas Crisp is used by StreamJar, cSite, and mkdev. Zendesk has a broader approval, being mentioned in 1845 company stacks & 184 developers stacks; compared to Crisp, which is listed in 30 company stacks and 4 developer stacks.
What is Crisp?
What is Zendesk?
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What are the cons of using Crisp?
What are the cons of using Zendesk?
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Crisp is a realtime chat widget that, unlike its competitors, does not demand your leg and kidney to deliver a decent service.
It works great for zerotoherojs.com and I recommend anyone if they have a similar need.
Even their free tier is more than enough for the majority of the use cases that you can think of.
We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API
Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.
Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.
It's our customer service system for dealing with inbound ticket requests from any channel integrated.
Have so many options, and can connect with our custom infrastructure and existing support channel.