Customer.io vs GrooveHQ

Overview

Groove

Stacks63

Followers49

Votes10

Customer.io

Stacks348

Followers138

Votes33

Customer.io vs GrooveHQ: What are the differences?

Customer.io: Send email based on what people do (or don't do) on a web or mobile app. Send segmented newsletters without bugging developers. Change transactional emails without re-deploying your app. Create lifecycle emails to activate more customers; GrooveHQ: Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more. Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.

Customer.io can be classified as a tool in the "Engagement/Lifecycle Marketing" category, while GrooveHQ is grouped under "Help Desk".

Some of the features offered by Customer.io are:

Segment in real-time with up to date data from your app. Email people who have spent at least $100 but haven't been back in a month.
Friendly editor lets anyone write emails
No lists to manage and you won't have to ask developers to export data for you.

On the other hand, GrooveHQ provides the following key features:

Ticket Management- From submission to resolution, Groove's intuitive features make customer support easier, with tools that organize, automate and manage your workflow.
Custom Folders- Save time and get through customer support requests faster by organizing your tickets into custom folders.
Custom Rules- Simplify and automate ticket management by creating custom rules to assign, forward, prioritize tickets and more.

"Behavior based emails" is the top reason why over 13 developers like Customer.io, while over 4 developers mention "Easy setup" as the leading cause for choosing GrooveHQ.

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Detailed Comparison

Groove	Customer.io
Build better customer experiences with Groove	Customer engagement platform for tech savvy marketers sending personalized, data-driven marketing, product, and transactional messages. Ideal for mid-market SaaS, FinTech, EdTech, mobile apps, marketplaces companies, and more.
Mailboxes; Knowledge Base; Web widget; Live chat (Upcoming); Assignments; @mentions; Reports; Rules; API access; Teams; WhatsApp & SMS (Upcoming); Salesforce, HubSpot, Jira Integrations	Data-driven segment builder updates in real-time;Integrates with your preferred data warehouse;Transactional, newsletters, and customer journeys in one platform;No-code visual workflow builder;Android, iOS, Flutter, and React Native mobile SDKs;Multi-channel messaging: Emails, rich push notifications, SMS, in-app messages;A/B and multivariate testing;Ad audience sync;Programmatically or manually export your customer data;Manage leads and customers in one workspace;No-code and HTML/CSS email builder;Multi-language Messages;Webhooks;API;Industry-leading email code editor
Statistics
Stacks 63	Stacks 348
Followers 49	Followers 138
Votes 10	Votes 33
Pros & Cons
Pros 5 Easy setup 4 Affordably priced 1 One of the best user interfaces around	Pros 16 Behavior based emails 11 Transactional emails 6 Newsletter to user base
Integrations
Mailchimp GitHub Slack Jira Salesforce Sales Cloud Shopify Chargebee Trello Campaign Monitor Zapier	Mixpanel PostgreSQL Microsoft Azure Slack Census Segment Twilio Google Forms Facebook Ads Snowflake

What are some alternatives to Groove, Customer.io?

Intercom

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

Pimcore

It is a software vendor for free and open-source customer experience management, digital asset management, product information management, multi-channel publishing and e-commerce software.

Zammad

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Vision Helpdesk

It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.

Related Comparisons

Some of the features offered by Customer.io are:

Segment in real-time with up to date data from your app. Email people who have spent at least $100 but haven't been back in a month.
Friendly editor lets anyone write emails
No lists to manage and you won't have to ask developers to export data for you.

On the other hand, GrooveHQ provides the following key features:

Ticket Management- From submission to resolution, Groove's intuitive features make customer support easier, with tools that organize, automate and manage your workflow.
Custom Folders- Save time and get through customer support requests faster by organizing your tickets into custom folders.
Custom Rules- Simplify and automate ticket management by creating custom rules to assign, forward, prioritize tickets and more.

"Behavior based emails" is the top reason why over 13 developers like Customer.io, while over 4 developers mention "Easy setup" as the leading cause for choosing GrooveHQ.

Customer.io vs GrooveHQ