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Drift
Drift

85
51
+ 1
0
Help Scout
Help Scout

307
62
+ 1
60
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Drift vs Help Scout: What are the differences?

Drift: A messaging app that helps you grow your business. Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere; Help Scout: A help desk for teams that insist on a delightful customer experience. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Drift belongs to "Customer Support Chat" category of the tech stack, while Help Scout can be primarily classified under "Help Desk".

Some of the features offered by Drift are:

  • Know who your users are and what they are doing with live customer data
  • Segment in real-time with up to date data from your app or 3rd party integrations
  • Enhanced User and Company profiles

On the other hand, Help Scout provides the following key features:

  • No ticket #'s or robo-text
  • Get up and running in minutes
  • Outstanding support, no matter plan

Buffer, AngelList, and Feedly are some of the popular companies that use Help Scout, whereas Drift is used by Formlabs, Kraut Computing, and Zenfulfillment. Help Scout has a broader approval, being mentioned in 216 company stacks & 15 developers stacks; compared to Drift, which is listed in 32 company stacks and 9 developer stacks.

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What is Drift?

Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
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        What are some alternatives to Drift and Help Scout?
        Intercom
        Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
        Freshchat
        Freshchat is a modern messaging software built for teams who want to ace customer conversations—marketing, sales, or support.
        tawk.to
        It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.
        LiveChat
        LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.
        Zopim
        Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design
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        Decisions about Drift and Help Scout
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        Reviews of Drift and Help Scout
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        How developers use Drift and Help Scout
        Avatar of Uploadcare
        Uploadcare uses Help ScoutHelp Scout

        Uploadcare is providing it's top notch tech support with the help of Help Scout.

        Avatar of office(ish)
        office(ish) uses DriftDrift

        customer engagement. real-time customer interaction

        Avatar of INSUQO
        INSUQO uses DriftDrift

        Engage with potential users on our website.

        Avatar of AmperVue
        AmperVue uses Help ScoutHelp Scout

        Customer Contact and Support

        Avatar of Thomas Zickell
        Thomas Zickell uses Help ScoutHelp Scout

        Important emails

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        How much does Help Scout cost?
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