Drift vs Help Scout: What are the differences?
Drift: A messaging app that helps you grow your business. Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere; Help Scout: A help desk for teams that insist on a delightful customer experience. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Drift belongs to "Customer Support Chat" category of the tech stack, while Help Scout can be primarily classified under "Help Desk".
Some of the features offered by Drift are:
- Know who your users are and what they are doing with live customer data
- Segment in real-time with up to date data from your app or 3rd party integrations
- Enhanced User and Company profiles
On the other hand, Help Scout provides the following key features:
- No ticket #'s or robo-text
- Get up and running in minutes
- Outstanding support, no matter plan
Buffer, AngelList, and Feedly are some of the popular companies that use Help Scout, whereas Drift is used by Formlabs, Kraut Computing, and Zenfulfillment. Help Scout has a broader approval, being mentioned in 216 company stacks & 15 developers stacks; compared to Drift, which is listed in 32 company stacks and 9 developer stacks.
What is Drift?
What is Help Scout?
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Uploadcare is providing it's top notch tech support with the help of Help Scout.