Drift vs Help Scout

Overview

Help Scout

Stacks341

Followers111

Votes60

Drift

Stacks156

Followers99

Votes0

Drift vs Help Scout: What are the differences?

1. Integration Capabilities: Drift offers seamless integrations with popular CRM systems like Salesforce, HubSpot, and Marketo, ensuring the easy transfer of data and relevant information between platforms. On the other hand, Help Scout provides integrations with customer support tools like Zendesk and Jira, allowing for efficient collaboration and issue tracking.
2. Chatbot Functionality: Drift stands out with its advanced chatbot capabilities, providing features like lead routing, automated meeting scheduling, and personalized chat experiences. Help Scout, while it offers basic chat functionality, lacks the advanced AI-driven chatbot features that Drift provides.
3. Knowledge Base Management: Help Scout excels in knowledge base management, offering a robust system to create and organize articles, FAQs, and resources. Users can easily search, browse, and access relevant knowledge base content. While Drift allows the creation of KB articles, it focuses more on real-time conversations rather than extensive knowledge base management.
4. Automation and Workflows: Drift provides powerful automation and workflow capabilities, allowing users to automate repetitive tasks and create proactive messaging campaigns. It offers features like playbooks, which automate conversations based on specific triggers and actions. Help Scout, while it offers some automation features, does not provide the same level of customization and workflow automation as Drift.
5. Pricing Model: Help Scout follows a user-based pricing model, with different plans offering different features and user limits. Drift, on the other hand, offers a tiered pricing structure based on the number of contacts in a user's database, making it more scalable and suitable for businesses with varying sizes and needs.
6. Reporting and Analytics: Drift provides detailed reporting and analytics, giving insights into chat performance, response times, and customer engagement metrics. Help Scout also offers reporting features but lacks some of the advanced analytics capabilities that Drift provides, such as chatbot performance analysis and conversation analytics.

In Summary, Drift and Help Scout differ in their integration capabilities, chatbot functionality, knowledge base management, automation and workflows, pricing models, and reporting and analytics.

Share your Stack

Help developers discover the tools you use. Get visibility for your team's tech choices and contribute to the community's knowledge.

View Docs

CLI (Node.js)

Manual

Detailed Comparison

Help Scout	Drift
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.	Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
No ticket #'s or robo-text;Get up and running in minutes;Outstanding support, no matter plan;Integrated knowledge base;40+ integrations;Real-time, best in class reporting;Multi-brand support;Saved replies; Private notes; Collision detection;75+ keyboard shortcuts;Automated Workflows;Help Desk, reports, and Docs API;Email integration	Know who your users are and what they are doing with live customer data;Segment in real-time with up to date data from your app or 3rd party integrations;Enhanced User and Company profiles;Email capture widget;Email and in-app messages (mobile & web);Auto-messages based on time or behavior;Messaging performance metrics;Event tracking;Open APIs, SDKs and webhooks
Statistics
Stacks 341	Stacks 156
Followers 111	Followers 99
Votes 60	Votes 0
Pros & Cons
Pros 19 Email based helpdesk 18 Great user experience 10 Reasonably priced 7 No helpdesk branding 6 Free plan for startups	No community feedback yet
Integrations
Shopify Mixpanel HipChat Olark Campaign Monitor Slack Segment Mailchimp KISSmetrics Highrise	Intercom WordPress Segment Twilio SendGrid Slack Mixpanel Zapier Mailchimp Shopify HubSpot

What are some alternatives to Help Scout, Drift?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Groove

Build better customer experiences with Groove

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

Related Comparisons

Drift vs Help Scout: What are the differences?

1. Integration Capabilities: Drift offers seamless integrations with popular CRM systems like Salesforce, HubSpot, and Marketo, ensuring the easy transfer of data and relevant information between platforms. On the other hand, Help Scout provides integrations with customer support tools like Zendesk and Jira, allowing for efficient collaboration and issue tracking.
2. Chatbot Functionality: Drift stands out with its advanced chatbot capabilities, providing features like lead routing, automated meeting scheduling, and personalized chat experiences. Help Scout, while it offers basic chat functionality, lacks the advanced AI-driven chatbot features that Drift provides.
3. Knowledge Base Management: Help Scout excels in knowledge base management, offering a robust system to create and organize articles, FAQs, and resources. Users can easily search, browse, and access relevant knowledge base content. While Drift allows the creation of KB articles, it focuses more on real-time conversations rather than extensive knowledge base management.
4. Automation and Workflows: Drift provides powerful automation and workflow capabilities, allowing users to automate repetitive tasks and create proactive messaging campaigns. It offers features like playbooks, which automate conversations based on specific triggers and actions. Help Scout, while it offers some automation features, does not provide the same level of customization and workflow automation as Drift.
5. Pricing Model: Help Scout follows a user-based pricing model, with different plans offering different features and user limits. Drift, on the other hand, offers a tiered pricing structure based on the number of contacts in a user's database, making it more scalable and suitable for businesses with varying sizes and needs.
6. Reporting and Analytics: Drift provides detailed reporting and analytics, giving insights into chat performance, response times, and customer engagement metrics. Help Scout also offers reporting features but lacks some of the advanced analytics capabilities that Drift provides, such as chatbot performance analysis and conversation analytics.

In Summary, Drift and Help Scout differ in their integration capabilities, chatbot functionality, knowledge base management, automation and workflows, pricing models, and reporting and analytics.

Drift vs Help Scout

Overview