Need advice about which tool to choose?Ask the StackShare community!

FreshDesk

413
238
+ 1
8
Groove

59
43
+ 1
10
Zendesk

6K
3.1K
+ 1
341
Get Advice from developers at your company using Private StackShare. Sign up for Private StackShare.
Learn More
Pros of FreshDesk
Pros of Groove
Pros of Zendesk
  • 3
    Omnichannel capabilities
  • 2
    Centralizes our customer support
  • 2
    Great Value for Money
  • 1
    Cheap
  • 5
    Easy setup
  • 4
    Affordably priced
  • 1
    One of the best user interfaces around
  • 132
    Centralizes our customer support
  • 70
    Many integrations
  • 58
    Easy to setup
  • 25
    Cheap
  • 25
    Simple
  • 11
    Clean
  • 6
    Customization
  • 4
    $1 Starter Pricing Plan
  • 4
    Woopra integration
  • 3
    Proactive Customer Support
  • 1
    Full of features
  • 1
    Charitable contribution to SF hospital for $20 plan
  • 1
    Remote and SSO authentication with CMSs like WordPress
  • 0
    Integrations

Sign up to add or upvote prosMake informed product decisions

What is FreshDesk?

Freshdesk is an on demand customer support software that works across multiple support channels.

What is Groove?

Build better customer experiences with Groove

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Need advice about which tool to choose?Ask the StackShare community!

What companies use FreshDesk?
What companies use Groove?
What companies use Zendesk?

Sign up to get full access to all the companiesMake informed product decisions

What tools integrate with FreshDesk?
What tools integrate with Groove?
What tools integrate with Zendesk?

Sign up to get full access to all the tool integrationsMake informed product decisions

Blog Posts

GitHubGitSlack+30
25
15581
What are some alternatives to FreshDesk, Groove, and Zendesk?
Zoho Desk
It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
Happyfox
HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Freshservice
Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
Jira
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
See all alternatives