SupportBee vs Freshservice: What are the differences?
SupportBee: The easiest way to manage customer support emails. SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later; Freshservice: An IT service management tool in the cloud. Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
SupportBee and Freshservice belong to "Help Desk" category of the tech stack.
Some of the features offered by SupportBee are:
- Handle Multiple Email Addresses
- HTML Email Ticketing
- Lightning Fast Email Importing
On the other hand, Freshservice provides the following key features:
- Easy to use and set up
- Multi-channel support
- Gamify your service desk