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Freshservice
Freshservice

3
3
+ 1
0
SupportBee
SupportBee

4
2
+ 1
0
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SupportBee vs Freshservice: What are the differences?

SupportBee: The easiest way to manage customer support emails. SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later; Freshservice: An IT service management tool in the cloud. Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.

SupportBee and Freshservice belong to "Help Desk" category of the tech stack.

Some of the features offered by SupportBee are:

  • Handle Multiple Email Addresses
  • HTML Email Ticketing
  • Lightning Fast Email Importing

On the other hand, Freshservice provides the following key features:

  • Easy to use and set up
  • Multi-channel support
  • Gamify your service desk
- No public GitHub repository available -
- No public GitHub repository available -

What is Freshservice?

Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.
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          What are some alternatives to Freshservice and SupportBee?
          FreshDesk
          Freshdesk is an on demand customer support software that works across multiple support channels.
          Jira Service Desk
          It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
          Jira
          Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
          Zendesk
          Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
          UserVoice
          UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
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