Gorgias vs GrooveHQ

Get Advice Icon

Need advice about which tool to choose?Ask the StackShare community!

Gorgias
Gorgias

4
5
+ 1
0
GrooveHQ
GrooveHQ

48
17
+ 1
10
Add tool

GrooveHQ vs Gorgias: What are the differences?

What is GrooveHQ? Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more. Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.

What is Gorgias? Flawless customer service for Shopify stores. It builds a multi-channel helpdesk integrated with e-commerce merchants'​ back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.

GrooveHQ and Gorgias can be primarily classified as "Help Desk" tools.

Some of the features offered by GrooveHQ are:

  • Ticket Management- From submission to resolution, Groove's intuitive features make customer support easier, with tools that organize, automate and manage your workflow.
  • Custom Folders- Save time and get through customer support requests faster by organizing your tickets into custom folders.
  • Custom Rules- Simplify and automate ticket management by creating custom rules to assign, forward, prioritize tickets and more.

On the other hand, Gorgias provides the following key features:

  • Conversation history and order data
  • Drive revenue with chat campaigns
  • Data-rich macros
- No public GitHub repository available -
- No public GitHub repository available -

What is Gorgias?

It builds a multi-channel helpdesk integrated with e-commerce merchants'​ back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.

What is GrooveHQ?

Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.
Get Advice Icon

Need advice about which tool to choose?Ask the StackShare community!

Why do developers choose Gorgias?
Why do developers choose GrooveHQ?
    Be the first to leave a pro
      Be the first to leave a con
        Be the first to leave a con
        What companies use Gorgias?
        What companies use GrooveHQ?

        Sign up to get full access to all the companiesMake informed product decisions

        What tools integrate with Gorgias?
        What tools integrate with GrooveHQ?

        Sign up to get full access to all the tool integrationsMake informed product decisions

        What are some alternatives to Gorgias and GrooveHQ?
        Zendesk
        Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
        FreshDesk
        Freshdesk is an on demand customer support software that works across multiple support channels.
        UserVoice
        UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
        Help Scout
        With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
        Desk.com
        Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
        See all alternatives
        Decisions about Gorgias and GrooveHQ
        No stack decisions found
        Interest over time
        Reviews of Gorgias and GrooveHQ
        No reviews found
        How developers use Gorgias and GrooveHQ
        Avatar of Sud Web
        Sud Web uses GorgiasGorgias

        We use Gorgias ticketing system as a front inbox to handle emails within the team.

        Avatar of Bright Canopy,  LLC
        Bright Canopy, LLC uses GrooveHQGrooveHQ

        We use GrooveHQ to handle all inbound customer support requests. Works great!

        How much does Gorgias cost?
        How much does GrooveHQ cost?
        Pricing unavailable
        News about Gorgias
        More news