GrooveHQ vs osTicket: What are the differences?

Developers describe GrooveHQ as "Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more". Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free. On the other hand, osTicket is detailed as "Open source support ticketing system". It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

GrooveHQ and osTicket can be primarily classified as "Help Desk" tools.

Some of the features offered by GrooveHQ are:

• Ticket Management- From submission to resolution, Groove's intuitive features make customer support easier, with tools that organize, automate and manage your workflow.
• Custom Folders- Save time and get through customer support requests faster by organizing your tickets into custom folders.
• Custom Rules- Simplify and automate ticket management by creating custom rules to assign, forward, prioritize tickets and more.

On the other hand, osTicket provides the following key features:

• Custom Fields
• Rich text or HTML email
• Ticket Filters

osTicket is an open source tool with 1.69K GitHub stars and 1.15K GitHub forks. Here's a link to osTicket's open source repository on GitHub.