Happyfox vs UserVoice: What are the differences?
Happyfox: HelpDesk, customer support and ticket support software. HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours; UserVoice: Customer service and customer feedback tools that don't suck. UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Happyfox and UserVoice can be categorized as "Help Desk" tools.
What is Happyfox?
What is UserVoice?
Want advice about which of these to choose?Ask the StackShare community!
Why do developers choose Happyfox?
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What are the cons of using Happyfox?
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Uservoice fits our use-case really well. StackShare isn’t a business-critical application so we don’t need to be on call 24/7 with a full on Help Desk. We just need a way for people to get in contact with us through the site that doesn’t require them to send an email. It’s Free for our level of use. And it is actually a full-on Help Desk, so if we do need some more robust features, they’re there.
When I pushed Codeshare it was very much (and still is) MVP. UserVoice gave me a quick and free way to gather feedback from active users and helped prioritize feature requests.