Help Scout vs Zoho Desk

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Help Scout
Help Scout

306
62
+ 1
60
Zoho Desk
Zoho Desk

5
2
+ 1
0
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Help Scout vs Zoho Desk: What are the differences?

Help Scout: A help desk for teams that insist on a delightful customer experience. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers; Zoho Desk: Industry's first context-aware help desk software. It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.

Help Scout and Zoho Desk can be primarily classified as "Help Desk" tools.

Some of the features offered by Help Scout are:

  • No ticket #'s or robo-text
  • Get up and running in minutes
  • Outstanding support, no matter plan

On the other hand, Zoho Desk provides the following key features:

  • Multichannel Help Desk
  • Self Service
  • Agent Productivity
- No public GitHub repository available -
- No public GitHub repository available -

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is Zoho Desk?

It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
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      What are some alternatives to Help Scout and Zoho Desk?
      Zendesk
      Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
      Intercom
      Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
      Apache Spark
      Spark is a fast and general processing engine compatible with Hadoop data. It can run in Hadoop clusters through YARN or Spark's standalone mode, and it can process data in HDFS, HBase, Cassandra, Hive, and any Hadoop InputFormat. It is designed to perform both batch processing (similar to MapReduce) and new workloads like streaming, interactive queries, and machine learning.
      UserVoice
      UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
      FreshDesk
      Freshdesk is an on demand customer support software that works across multiple support channels.
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      How developers use Help Scout and Zoho Desk
      Avatar of Uploadcare
      Uploadcare uses Help ScoutHelp Scout

      Uploadcare is providing it's top notch tech support with the help of Help Scout.

      Avatar of Appernetic
      Appernetic uses Zoho DeskZoho Desk

      We use Zoho Desk as a help desk for our users @: help.appernetic.io

      Avatar of AmperVue
      AmperVue uses Help ScoutHelp Scout

      Customer Contact and Support

      Avatar of Thomas Zickell
      Thomas Zickell uses Help ScoutHelp Scout

      Important emails

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