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Help Scout vs Zoho Desk: What are the differences?
Help Scout: A help desk for teams that insist on a delightful customer experience. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers; Zoho Desk: Industry's first context-aware help desk software. It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
Help Scout and Zoho Desk can be primarily classified as "Help Desk" tools.
Some of the features offered by Help Scout are:
- No ticket #'s or robo-text
- Get up and running in minutes
- Outstanding support, no matter plan
On the other hand, Zoho Desk provides the following key features:
- Multichannel Help Desk
- Self Service
- Agent Productivity
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Learn MorePros of Help Scout
Pros of Zoho Desk
Pros of Help Scout
- Email based helpdesk19
- Great user experience18
- Reasonably priced10
- No helpdesk branding7
- Free plan for startups6
Pros of Zoho Desk
- It is simple setup, Excellent support, configurable0
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What is Help Scout?
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
What is Zoho Desk?
It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
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What companies use Help Scout?
What companies use Zoho Desk?
What companies use Zoho Desk?
See which teams inside your own company are using Help Scout or Zoho Desk.
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What tools integrate with Help Scout?
What tools integrate with Zoho Desk?
What tools integrate with Zoho Desk?
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What are some alternatives to Help Scout and Zoho Desk?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Intercom
Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Apache Spark
Spark is a fast and general processing engine compatible with Hadoop data. It can run in Hadoop clusters through YARN or Spark's standalone mode, and it can process data in HDFS, HBase, Cassandra, Hive, and any Hadoop InputFormat. It is designed to perform both batch processing (similar to MapReduce) and new workloads like streaming, interactive queries, and machine learning.
Reamaze
Reamaze can handle your support@ email box just as well as it can handle your in-app support and live chat. Or Facebook Page. Or Twitter handle.
Jira Service Desk
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.