Instabug vs Zendesk
Overview
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CLI (Node.js)
Manual
Detailed Comparison
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. | Instabug is a platform for Real-Time Contextual Insights that completely takes care of your bug reporting and user feedback process; to accelerate your workflow and allow you to release with confidence. |
Offer your customers a quick path to the answers they need with knowledge base and community features.;Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.;Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.;Customer Profiles- endesk provides your support team with a holistic view of your customers and their support issues. When working on a ticket, they will have instant access to unified customer information, be able to search the agent knowledge base, and pull relevant data from other areas of your business.;Have private discussions within your organization, collaborate internally with other departments, or call on the expertise of external business partners—all in one threaded dialogue.;Mobile- Zendesk offers native mobile apps for iPad, iPhone, Android, Windows Phone, Blackberry, and Kindle Fire. Your support team has full agent capabilities on their device and can receive push notifications.;Analytics- Measure your customers' satisfaction and the performance of your support team—and create custom reports with data and insights for your business.; | In-App Feedback; Bug Reporting; In-App Surveys; Mobile NPS Surveys; Crash Reporting; Insights; Third Party Integrations; User Profiles; User Steps; Network Logging; Team Collaboration; Analytics; Performance Monitoring; Feature Requests; In-App Chats |
Statistics | |
Stacks 8.4K | Stacks 81 |
Followers 5.0K | Followers 116 |
Votes 354 | Votes 279 |
Pros & Cons | |
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Integrations | |
What are some alternatives to Zendesk, Instabug?
Crashlytics
Instead of just showing you the stack trace, Crashlytics performs deep analysis of each and every thread. We de-prioritize lines that don't matter while highlighting the interesting ones. This makes reading stack traces easier, faster, and far more useful! Crashlytics' intelligent grouping can take 50,000 crashes, distill them down to 20 unique issues, and then tell you which 3 are the most important to fix.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Kayako
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Crittercism
Crittercism, based in San Francisco, California, is the world’s first mobile application performance management (APM) solution. The company’s products monitor every aspect of mobile app performance, allowing Developers and IT Operations to deliver high performing, highly reliable, highly available mobile apps. Crittercism provides a real-time global view of app diagnostics and crashes across iOS, Android, Windows Phone 8, Hybrid and HTML5 apps and is used on more than 800 million unique devices and in more than 250 billion app sessions. The company’s investors include Google Ventures, Opus Capital and Shasta Ventures.
Groove
Build better customer experiences with Groove
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Zammad
It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
Vision Helpdesk
It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.
