Need advice about which tool to choose?Ask the StackShare community!
Add tool
Decisions about Jira and Zendesk
Jakub Olan
Node.js Software Engineer · | 4 upvotes · 312.6K views
YouTrack feels much more lightweight than Jira and additionally have all of features that Jira have, of course lacks at some analytics features, but it's more powerful at permission management and agile workflow. Additionally YouTrack have awesome integration with other JetBrains products such as incoming JetBrains Space and all other IDEs such as GoLand.
Manage your open source components, licenses, and vulnerabilities
Learn MorePros of Jira
Pros of Zendesk
Pros of Jira
- Powerful310
- Flexible254
- Easy separation of projects149
- Run in the cloud113
- Code integration105
- Easy to use58
- Run on your own53
- Great customization39
- Easy Workflow Configuration39
- REST API27
- Great Agile Management tool12
- Integrates with virtually everything7
- Confluence6
- Complicated6
- Sentry Issues Integration3
- It's awesome2
Pros of Zendesk
- Centralizes our customer support135
- Many integrations73
- Easy to setup59
- Simple26
- Cheap26
- Clean12
- Customization7
- $1 Starter Pricing Plan5
- Woopra integration4
- Proactive Customer Support3
- Remote and SSO authentication with CMSs like WordPress1
- Charitable contribution to SF hospital for $20 plan1
- Full of features1
- Integrations0
Sign up to add or upvote prosMake informed product decisions
Cons of Jira
Cons of Zendesk
Cons of Jira
- Rather expensive8
- Large memory requirement5
- Slow2
- Cloud or Datacenter only1
Cons of Zendesk
Be the first to leave a con
Sign up to add or upvote consMake informed product decisions
What is Jira?
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work.
Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
What is Zendesk?
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Need advice about which tool to choose?Ask the StackShare community!
What companies use Jira?
What companies use Zendesk?
Manage your open source components, licenses, and vulnerabilities
Learn MoreSign up to get full access to all the companiesMake informed product decisions
What tools integrate with Jira?
What tools integrate with Zendesk?
Sign up to get full access to all the tool integrationsMake informed product decisions
Blog Posts
+3 5
1250
+7 3
1154
+8 5
987
+22 13
8799
+34 29
42667
+43 18
5299
+26 15
5418
+35 41
19236
What are some alternatives to Jira and Zendesk?
Trello
Trello is a collaboration tool that organizes your projects into boards. In one glance, Trello tells you what's being worked on, who's working on what, and where something is in a process.
Asana
Asana is the easiest way for teams to track their work. From tasks and projects to conversations and dashboards, Asana enables teams to move work from start to finish--and get results. Available at asana.com and on iOS & Android.
Confluence
Capture the knowledge that's too often lost in email inboxes and shared network drives in Confluence instead – where it's easy to find, use, and update.
Redmine
Redmine is a flexible project management web application. Written using the Ruby on Rails framework, it is cross-platform and cross-database.
Bugzilla
Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack.