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Salesforce Sales Cloud vs Salesforce Service Cloud: What are the differences?
What is Salesforce Sales Cloud? The world’s #1 CRM sales app. The Sales Cloud puts everything you need at your fingertips—available anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.
What is Salesforce Service Cloud? A platform for customer service and support. It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.
Salesforce Sales Cloud and Salesforce Service Cloud can be categorized as "CRM" tools.
Some of the features offered by Salesforce Sales Cloud are:
- Social accounts and contacts- Gain insights from popular social media sites—like Facebook, Twitter, LinkedIn, YouTube, and Klout—right within Salesforce to help you increase productivity.
- Mobile- Log calls, respond to hot leads, work with opportunities, or check dashboards no matter where you are.
- Opportunities and quotes- Get details about the deals you and your team are working on–deal stage, products, competition, quotes, and deal team conversations are available via your application, and in real time on your Chatter feed.
On the other hand, Salesforce Service Cloud provides the following key features:
- Lightning Service Console
- Case Management
- Workflow and Approvals
Pros of Salesforce Sales Cloud
- Top crm43
- Powerful reporting16
- Sales Automation1
- Lead Management- Acquire, segment, score, nurture and r1
- Usage tracking1
- Lead Management1
- Email campaigns1
Pros of Salesforce Service Cloud
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What is Salesforce Sales Cloud?
What is Salesforce Service Cloud?
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