Get Advice Icon

Need advice about which tool to choose?Ask the StackShare community!

UserEcho
UserEcho

1
0
+ 1
0
Zendesk
Zendesk

3.1K
981
+ 1
333
Add tool

Zendesk vs UserEcho: What are the differences?

Developers describe Zendesk as "The leading cloud-based customer service software solution". Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. On the other hand, UserEcho is detailed as "A customer service software that allows users to communicate with their consumers". It gives you the opportunity to create a modern support portal in a few minutes, includes Community forums, Helpdesk, Knowledge Base and Live Chat.

Zendesk and UserEcho can be primarily classified as "Help Desk" tools.

Some of the features offered by Zendesk are:

  • Offer your customers a quick path to the answers they need with knowledge base and community features.
  • Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
  • Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.

On the other hand, UserEcho provides the following key features:

  • API
  • Chat
  • Customizable Branding
- No public GitHub repository available -
- No public GitHub repository available -

What is UserEcho?

It gives you the opportunity to create a modern support portal in a few minutes, includes Community forums, Helpdesk, Knowledge Base and Live Chat.

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Get Advice Icon

Need advice about which tool to choose?Ask the StackShare community!

Why do developers choose UserEcho?
Why do developers choose Zendesk?
    Be the first to leave a pro

    Sign up to add, upvote and see more prosMake informed product decisions

      Be the first to leave a con
        Be the first to leave a con
        Jobs that mention UserEcho and Zendesk as a desired skillset
        What companies use UserEcho?
        What companies use Zendesk?

        Sign up to get full access to all the companiesMake informed product decisions

        What tools integrate with UserEcho?
        What tools integrate with Zendesk?

        Sign up to get full access to all the tool integrationsMake informed product decisions

        What are some alternatives to UserEcho and Zendesk?
        UserVoice
        UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
        Help Scout
        With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
        FreshDesk
        Freshdesk is an on demand customer support software that works across multiple support channels.
        Desk.com
        Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
        Jira Service Desk
        It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
        See all alternatives
        Decisions about UserEcho and Zendesk
        No stack decisions found
        Interest over time
        Reviews of UserEcho and Zendesk
        No reviews found
        How developers use UserEcho and Zendesk
        Avatar of MOKA Analytics
        MOKA Analytics uses ZendeskZendesk

        We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API

        Avatar of Adam Bird
        Adam Bird uses ZendeskZendesk

        Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.

        Avatar of Tinker Travel
        Tinker Travel uses ZendeskZendesk

        Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.

        Avatar of Grubster
        Grubster uses ZendeskZendesk

        It's our customer service system for dealing with inbound ticket requests from any channel integrated.

        Avatar of Gitt
        Gitt uses ZendeskZendesk

        Have so many options, and can connect with our custom infrastructure and existing support channel.

        How much does UserEcho cost?
        How much does Zendesk cost?
        News about UserEcho
        More news