Zendesk vs UserEcho: What are the differences?
Developers describe Zendesk as "The leading cloud-based customer service software solution". Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. On the other hand, UserEcho is detailed as "A customer service software that allows users to communicate with their consumers". It gives you the opportunity to create a modern support portal in a few minutes, includes Community forums, Helpdesk, Knowledge Base and Live Chat.
Zendesk and UserEcho can be primarily classified as "Help Desk" tools.
Some of the features offered by Zendesk are:
- Offer your customers a quick path to the answers they need with knowledge base and community features.
- Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
- Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.
On the other hand, UserEcho provides the following key features:
- Customizable Branding
What is UserEcho?
What is Zendesk?
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Why do developers choose UserEcho?
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What are the cons of using UserEcho?
What are the cons of using Zendesk?
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We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API
Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.
Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.
It's our customer service system for dealing with inbound ticket requests from any channel integrated.