BugHerd vs FreshDesk: What are the differences?

BugHerd: Simple issue tracking for web developers. BugHerd embeds directly into a website so bugs are flagged and managed visually without the need to fill out lengthy forms. BugHerd also lets your client and stakeholders log bugs visually right from within your website or web application. They never have to switch into another app, and it’s easier and faster than sending an email; FreshDesk: Refreshing the way thousands of help desk agents support their customers everyday, world wide. Freshdesk is an on demand customer support software that works across multiple support channels.

BugHerd belongs to "Bug Reporting" category of the tech stack, while FreshDesk can be primarily classified under "Help Desk".

Some of the features offered by BugHerd are:

• Access your task list directly on your website.- BugHerd embeds a sidebar on websites that you're working on, letting you view and manage your tasks without needing to constantly switch tabs.
• See exactly what your client sees.- With our optional browser extensions, you can capture annotated screenshots of exactly what your client sees. No more collecting screenshots in Word docs!
• BugHerd works with your existing tools.- Enhance your existing workflow by integrating BugHerd with the project management and customer support apps you already use.

On the other hand, FreshDesk provides the following key features:

• Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.
• Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.
• Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.

Soundcloud, Justmop.com, and Practo Technologies Private Limited are some of the popular companies that use FreshDesk, whereas BugHerd is used by Bornfight, 500 Startups, and McDonald's. FreshDesk has a broader approval, being mentioned in 220 company stacks & 179 developers stacks; compared to BugHerd, which is listed in 11 company stacks and 13 developer stacks.