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Bugsnag vs New Relic: What are the differences?

Bugsnag: Bugsnag provides production error monitoring and management for front-end, mobile and back-end applications. Bugsnag captures errors from your web, mobile and back-end applications, providing instant visibility into user impact. Diagnostic data and tools are included to help your team prioritize, debug and fix exceptions fast; New Relic: SaaS Application Performance Management for Ruby, PHP, .Net, Java, Python, and Node.js Apps. New Relic is the all-in-one web application performance tool that lets you see performance from the end user experience, through servers, and down to the line of application code.

Bugsnag can be classified as a tool in the "Exception Monitoring" category, while New Relic is grouped under "Performance Monitoring".

Some of the features offered by Bugsnag are:

  • Root cause error grouping
  • Support for over 50 languages and platforms including JavaScript, iOS, Android, Python, Ruby and Java
  • Real-time alerting to chat, email or SMS

On the other hand, New Relic provides the following key features:

  • Performance Data Retention
  • Real-User Response Time, Throughput, & Breakdown by Layer
  • App Response Time, Throughput, & Breakdown by Component

"Lots of 3rd party integrations" is the top reason why over 46 developers like Bugsnag, while over 411 developers mention "Easy setup" as the leading cause for choosing New Relic.

StackShare, Shopify, and Salesforce are some of the popular companies that use New Relic, whereas Bugsnag is used by Zendesk, Movielala, and UNION. New Relic has a broader approval, being mentioned in 3143 company stacks & 566 developers stacks; compared to Bugsnag, which is listed in 295 company stacks and 47 developer stacks.

Advice on Bugsnag and New Relic
Needs advice
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DatadogDatadogNew RelicNew Relic
and
SysdigSysdig

We are looking for a centralised monitoring solution for our application deployed on Amazon EKS. We would like to monitor using metrics from Kubernetes, AWS services (NeptuneDB, AWS Elastic Load Balancing (ELB), Amazon EBS, Amazon S3, etc) and application microservice's custom metrics.

We are expected to use around 80 microservices (not replicas). I think a total of 200-250 microservices will be there in the system with 10-12 slave nodes.

We tried Prometheus but it looks like maintenance is a big issue. We need to manage scaling, maintaining the storage, and dealing with multiple exporters and Grafana. I felt this itself needs few dedicated resources (at least 2-3 people) to manage. Not sure if I am thinking in the correct direction. Please confirm.

You mentioned Datadog and Sysdig charges per host. Does it charge per slave node?

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Replies (3)
Recommends
DatadogDatadog

Can't say anything to Sysdig. I clearly prefer Datadog as

  • they provide plenty of easy to "switch-on" plugins for various technologies (incl. most of AWS)
  • easy to code (python) agent plugins / api for own metrics
  • brillant dashboarding / alarms with many customization options
  • pricing is OK, there are cheaper options for specific use cases but if you want superior dashboarding / alarms I haven't seen a good competitor (despite your own Prometheus / Grafana / Kibana dog food)

IMHO NewRelic is "promising since years" ;) good ideas but bad integration between their products. Their Dashboard query language is really nice but lacks critical functions like multiple data sets or advanced calculations. Needless to say you get all of that with Datadog.

Need help setting up a monitoring / logging / alarm infrastructure? Send me a message!

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Maik Schröder
Recommends
InstanaInstana

Hi Medeti,

you are right. Building based on your stack something with open source is heavy lifting. A lot of people I know start with such a set-up, but quickly run into frustration as they need to dedicated their best people to build a monitoring which is doing the job in a professional way.

As you are microservice focussed and are looking for 'low implementation and maintenance effort', you might want to have a look at INSTANA, which was built with modern tool stacks in mind. https://www.instana.com/apm-for-microservices/

We have a public sand-box available if you just want to have a look at the product once and of course also a free-trial: https://www.instana.com/getting-started-with-apm/

Let me know if you need anything on top.

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Attila Fulop
Management Advisor at artkonekt · | 2 upvotes · 215K views

I have hands on production experience both with New Relic and Datadog. I personally prefer Datadog over NewRelic because of the UI, the Documentation and the overall user/developer experience.

NewRelic however, can do basically the same things as Datadog can, and some of the features like alerting have been present in NewRelic for longer than in Datadog. The cool thing about NewRelic is their last-summer-updated pricing: you no longer pay per host but after data you send towards New Relic. This can be a huge cost saver depending on your particular setup

https://docs.newrelic.com/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing

I'd go for Datadog, but given you have lots of containers I would also make a cost calculation. If the price difference is significant and there's a budget constraint NewRelic might be the better choice.

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Decisions about Bugsnag and New Relic
Attila Fulop

I haven't heard much about Datadog until about a year ago. Ironically, the NewRelic sales person who I had a series of trainings with was trash talking about Datadog a lot. That drew my attention to Datadog and I gave it a try at another client project where we needed log handling, dashboards and alerting.

In 2019, Datadog was already offering log management and from that perspective, it was ahead of NewRelic. Other than that, from my perspective, the two tools are offering a very-very similar set of tools. Therefore I wouldn't say there's a significant difference between the two, the decision is likely a matter of taste. The pricing is also very similar.

The reasons why we chose Datadog over NewRelic were:

  • The presence of log handling feature (since then, logging is GA at NewRelic as well since falls 2019).
  • The setup was easier even though I already had experience with NewRelic, including participation in NewRelic trainings.
  • The UI of Datadog is more compact and my experience is smoother.
  • The NewRelic UI is very fragmented and New Relic One is just increasing this experience for me.
  • The log feature of Datadog is very well designed, I find very useful the tagging logs with services. The log filtering is also very awesome.

Bottom line is that both tools are great and it makes sense to discover both and making the decision based on your use case. In our case, Datadog was the clear winner due to its UI, ease of setup and the awesome logging and alerting features.

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Benoit Larroque
Principal Engineer at Sqreen · | 4 upvotes · 312.8K views

I chose Datadog APM because the much better APM insights it provides (flamegraph, percentiles by default).

The drawbacks of this decision are we had to move our production monitoring to TimescaleDB + Telegraf instead of NR Insight

NewRelic is definitely easier when starting out. Agent is only a lib and doesn't require a daemon

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Pros of Bugsnag
Pros of New Relic
  • 45
    Lots of 3rd party integrations
  • 42
    Really reliable
  • 37
    Includes a free plan
  • 25
    No usage or rate limits
  • 23
    Design
  • 21
    Slack integration
  • 21
    Responsive support
  • 19
    Free tier
  • 11
    Unlimited
  • 6
    No Rate
  • 5
    Email notifications
  • 3
    Great customer support
  • 3
    React Native
  • 3
    Integrates well with Laravel
  • 3
    Reliable, great UI and insights, used for all our apps
  • 415
    Easy setup
  • 344
    Really powerful
  • 244
    Awesome visualization
  • 194
    Ease of use
  • 151
    Great ui
  • 107
    Free tier
  • 80
    Great tool for insights
  • 66
    Heroku Integration
  • 55
    Market leader
  • 49
    Peace of mind
  • 21
    Push notifications
  • 20
    Email notifications
  • 17
    Heroku Add-on
  • 16
    Error Detection and Alerting
  • 12
    Multiple language support
  • 11
    SQL Analysis
  • 11
    Server Resources Monitoring
  • 9
    Transaction Tracing
  • 8
    Azure Add-on
  • 8
    Apdex Scores
  • 7
    Analysis of CPU, Disk, Memory, and Network
  • 6
    Detailed reports
  • 6
    Error Analysis
  • 6
    Performance of External Services
  • 6
    Application Availability Monitoring and Alerting
  • 6
    Application Response Times
  • 5
    Most Time Consuming Transactions
  • 5
    JVM Performance Analyzer (Java)
  • 4
    Browser Transaction Tracing
  • 4
    Easy to use
  • 4
    Top Database Operations
  • 3
    Application Map
  • 3
    Pagoda Box integration
  • 3
    Custom Dashboards
  • 3
    Weekly Performance Email
  • 2
    Easy visibility
  • 2
    App Speed Index
  • 2
    Easy to setup
  • 2
    Background Jobs Transaction Analysis
  • 1
    Real User Monitoring Overview
  • 1
    Metric Data Resolution
  • 1
    Metric Data Retention
  • 1
    Team Collaboration Tools
  • 1
    Rails integration
  • 1
    Super Expensive
  • 1
    Worst Transactions by User Dissatisfaction
  • 1
    Free
  • 1
    Incident Detection and Alerting
  • 1
    Real User Monitoring Analysis and Breakdown
  • 1
    Best of the best, what more can you ask for
  • 1
    Best monitoring on the market
  • 1
    Time Comparisons
  • 1
    Access to Performance Data API
  • 0
    Exceptions

Sign up to add or upvote prosMake informed product decisions

Cons of Bugsnag
Cons of New Relic
  • 1
    Bad billing model
  • 1
    Error grouping doesn't always work
  • 20
    Pricing model doesn't suit microservices
  • 10
    UI isn't great
  • 7
    Expensive
  • 7
    Visualizations aren't very helpful
  • 5
    Hard to understand why things in your app are breaking

Sign up to add or upvote consMake informed product decisions

What is Bugsnag?

Bugsnag captures errors from your web, mobile and back-end applications, providing instant visibility into user impact. Diagnostic data and tools are included to help your team prioritize, debug and fix exceptions fast.

What is New Relic?

The world’s best software and DevOps teams rely on New Relic to move faster, make better decisions and create best-in-class digital experiences. If you run software, you need to run New Relic. More than 50% of the Fortune 100 do too.

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What companies use Bugsnag?
What companies use New Relic?
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What are some alternatives to Bugsnag and New Relic?
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Crashlytics
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Airbrake
Airbrake collects errors for your applications in all major languages and frameworks. We alert you to new errors and give you critical context, trends and details needed to find and fix errors fast.
Sentry
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