Bugsnag vs New Relic

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Bugsnag
Bugsnag

844
230
+ 1
264
New Relic
New Relic

14.4K
3K
+ 1
1.9K
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Bugsnag vs New Relic: What are the differences?

Bugsnag: Bugsnag provides production error monitoring and management for front-end, mobile and back-end applications. Bugsnag captures errors from your web, mobile and back-end applications, providing instant visibility into user impact. Diagnostic data and tools are included to help your team prioritize, debug and fix exceptions fast; New Relic: SaaS Application Performance Management for Ruby, PHP, .Net, Java, Python, and Node.js Apps. New Relic is the all-in-one web application performance tool that lets you see performance from the end user experience, through servers, and down to the line of application code.

Bugsnag can be classified as a tool in the "Exception Monitoring" category, while New Relic is grouped under "Performance Monitoring".

Some of the features offered by Bugsnag are:

  • Root cause error grouping
  • Support for over 50 languages and platforms including JavaScript, iOS, Android, Python, Ruby and Java
  • Real-time alerting to chat, email or SMS

On the other hand, New Relic provides the following key features:

  • Performance Data Retention
  • Real-User Response Time, Throughput, & Breakdown by Layer
  • App Response Time, Throughput, & Breakdown by Component

"Lots of 3rd party integrations" is the top reason why over 46 developers like Bugsnag, while over 411 developers mention "Easy setup" as the leading cause for choosing New Relic.

StackShare, Shopify, and Salesforce are some of the popular companies that use New Relic, whereas Bugsnag is used by Zendesk, Movielala, and UNION. New Relic has a broader approval, being mentioned in 3143 company stacks & 566 developers stacks; compared to Bugsnag, which is listed in 295 company stacks and 47 developer stacks.

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What is Bugsnag?

Bugsnag captures errors from your web, mobile and back-end applications, providing instant visibility into user impact. Diagnostic data and tools are included to help your team prioritize, debug and fix exceptions fast.

What is New Relic?

New Relic is the all-in-one web application performance tool that lets you see performance from the end user experience, through servers, and down to the line of application code.
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    What are some alternatives to Bugsnag and New Relic?
    Rollbar
    Rollbar helps development teams find and fix errors faster. Quickly pinpoint what’s broken and why. View exceptions from all of your languages, frameworks, platforms & environments in one place. Get context & insights to defeat all errors.
    Crashlytics
    Instead of just showing you the stack trace, Crashlytics performs deep analysis of each and every thread. We de-prioritize lines that don't matter while highlighting the interesting ones. This makes reading stack traces easier, faster, and far more useful! Crashlytics' intelligent grouping can take 50,000 crashes, distill them down to 20 unique issues, and then tell you which 3 are the most important to fix.
    Airbrake
    Airbrake collects errors for your applications in all major languages and frameworks. We alert you to new errors and give you critical context, trends and details needed to find and fix errors fast.
    Sentry
    Sentry is an open-source platform for workflow productivity, aggregating errors from across the stack in real time. 500K developers use Sentry to get the code-level context they need to resolve issues at every stage of the app lifecycle.
    Instabug
    Instabug is a platform for Real-Time Contextual Insights that completely takes care of your bug reporting and user feedback process; to accelerate your workflow and allow you to release with confidence.
    See all alternatives
    Decisions about Bugsnag and New Relic
    Johnny Bell
    Johnny Bell
    Senior Software Engineer at StackShare · | 8 upvotes · 228.3K views
    Redux
    Redux
    Bugsnag
    Bugsnag
    Sentry
    Sentry
    LogRocket
    LogRocket
    JavaScript
    JavaScript
    React
    React
    #ErrorBoundry
    #OpenSorce
    #Chrome
    #OpenSource

    For my portfolio websites and my personal OpenSource projects I had started exclusively using React and JavaScript so I needed a way to track any errors that we're happening for my users that I didn't uncover during my personal UAT.

    I had narrowed it down to two tools LogRocket and Sentry (I also tried Bugsnag but it did not make the final two). Before I get into this I want to say that both of these tools are amazing and whichever you choose will suit your needs well.

    I firstly decided to go with LogRocket the fact that they had a recorded screen capture of what the user was doing when the bug happened was amazing... I could go back and rewatch what the user did to replicate that error, this was fantastic. It was also very easy to setup and get going. They had options for React and Redux.js so you can track all your Redux.js actions. I had a fairly large Redux.js store, this was ended up being a issue, it killed the processing power on my machine, Chrome ended up using 2-4gb of ram, so I quickly disabled the Redux.js option.

    After using LogRocket for a month or so I decided to switch to Sentry. I noticed that Sentry was openSorce and everyone was talking about Sentry so I thought I may as well give it a test drive. Setting it up was so easy, I had everything up and running within seconds. It also gives you the option to wrap an errorBoundry in React so get more specific errors. The simplicity of Sentry was a breath of fresh air, it allowed me find the bug that was shown to the user and fix that very simply. The UI for Sentry is beautiful and just really clean to look at, and their emails are also just perfect.

    I have decided to stick with Sentry for the long run, I tested pretty much all the JS error loggers and I find Sentry the best.

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    Julien DeFrance
    Julien DeFrance
    Principal Software Engineer at Tophatter · | 3 upvotes · 57.9K views
    atStessaStessa
    Datadog
    Datadog
    New Relic
    New Relic
    #APM

    Which #APM / #Infrastructure #Monitoring solution to use?

    The 2 major players in that space are New Relic and Datadog Both are very comparable in terms of pricing, capabilities (Datadog recently introduced APM as well).

    In our use case, keeping the number of tools minimal was a major selection criteria.

    As we were already using #NewRelic, my recommendation was to move to the pro tier so we would benefit from advanced APM features, synthetics, mobile & infrastructure monitoring. And gain 360 degree view of our infrastructure.

    Few things I liked about New Relic: - Mobile App and push notificatin - Ease of setting up new alerts - Being notified via email and push notifications without requiring another alerting 3rd party solution

    I've certainly seen use cases where NewRelic can also be used as an input data source for Datadog. Therefore depending on your use case, it might also be worth evaluating a joint usage of both solutions.

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    Jerome Dalbert
    Jerome Dalbert
    Senior Backend Engineer at StackShare · | 3 upvotes · 38K views
    atStackShareStackShare
    Slack
    Slack
    Pingdom
    Pingdom
    Rails
    Rails
    Skylight
    Skylight
    New Relic
    New Relic
    Heroku
    Heroku

    We currently monitor performance with the following tools:

    1. Heroku Metrics: our main app is Hosted on Heroku, so it is the best place to get quick server metrics like memory usage, load averages, or response times.
    2. Good old New Relic for detailed general metrics, including transaction times.
    3. Skylight for more specific Rails Controller#action transaction times. Navigating those timings is much better than with New Relic, as you get a clear full breakdown of everything that happens for a given request.

    Skylight offers better Rails performance insights, so why use New Relic? Because it does frontend monitoring, while Skylight doesn't. Now that we have a separate frontend app though, our frontend engineers are looking into more specialized frontend monitoring solutions.

    Finally, if one of our apps go down, Pingdom alerts us on Slack and texts some of us.

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    Sebastian Gębski
    Sebastian Gębski
    CTO at Shedul/Fresha · | 4 upvotes · 240.6K views
    atFresha EngineeringFresha Engineering
    Logentries
    Logentries
    Sentry
    Sentry
    AppSignal
    AppSignal
    New Relic
    New Relic
    GitHub
    GitHub
    Git
    Git
    Jenkins
    Jenkins
    CircleCI
    CircleCI

    Regarding Continuous Integration - we've started with something very easy to set up - CircleCI , but with time we're adding more & more complex pipelines - we use Jenkins to configure & run those. It's much more effort, but at some point we had to pay for the flexibility we expected. Our source code version control is Git (which probably doesn't require a rationale these days) and we keep repos in GitHub - since the very beginning & we never considered moving out. Our primary monitoring these days is in New Relic (Ruby & SPA apps) and AppSignal (Elixir apps) - we're considering unifying it in New Relic , but this will require some improvements in Elixir app observability. For error reporting we use Sentry (a very popular choice in this class) & we collect our distributed logs using Logentries (to avoid semi-manual handling here).

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    Interest over time
    Reviews of Bugsnag and New Relic
    Avatar of LucyTurtle
    Software Developer at ND2A Group
    Review ofBugsnagBugsnag

    BugSnag's customer support has gone above and beyond for me! They got me a free shirt, and I am veyr impressed by thier error management system. Easy to work with, and makes location errors I may have missed quick and easy!

    Review ofBugsnagBugsnag

    It is really fine if you do not mind paying a bit. Much more reliable and better designed than the competition. Open source code for iOS tracker, helps a lot. Excellent online support.

    How developers use Bugsnag and New Relic
    Avatar of StackShare
    StackShare uses New RelicNew Relic

    Free Heroku add-on. Not particularly useful for us. Rails profilers tend to do a better job at the app level. And I can never really figure out what’s going on with Heroku by looking at New Relic. I don’t know if we’re just not using New Relic correctly or if it really does just suck for our use case. But I guess some insight is better than none.

    Avatar of MaxCDN
    MaxCDN uses New RelicNew Relic

    How do you know what parts of the workflow need improvement? Measure it. With New Relic in place, we have graphs of our API performance and can directly see if a server or zone is causing trouble, and the impact of our changes. There’s no comparison between a real-time performance graph and “Strange, the site seems slow, I should tail the logs”.

    Avatar of Kalibrr
    Kalibrr uses New RelicNew Relic

    We monitor and troubleshoot our app's performance using New Relic, which gives us a great view into each type of request that hits our servers. It also gives us a nice weekly summary of error rates and response times so that we know how well we've done in the past week.

    Avatar of Steve Paulo
    Steve Paulo uses New RelicNew Relic

    I'm trying to wring more instrumentation out of New Relic as it pertains to Rack, but for the time being, New Relic is monitoring/alerting uptime and some basic performance metrics.

    Avatar of Jeff Flynn
    Jeff Flynn uses New RelicNew Relic

    Just like we care about errors, we care about metrics - especially around performance. You'd be crazy not to use it - and not surprisingly, it's a one-click add-on in Heroku.

    Avatar of Tim Lucas
    Tim Lucas uses BugsnagBugsnag

    Bugsnag provides Rails and Sidekiq error tracking with email notifications on exceptions.

    Avatar of Gums Up
    Gums Up uses BugsnagBugsnag

    Report and bug analysis on production environment.

    Avatar of njb-said
    njb-said uses BugsnagBugsnag

    Error tracking

    How much does Bugsnag cost?
    How much does New Relic cost?