Desk.com
Desk.com

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SupportFu
SupportFu

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Desk.com vs SupportFu: What are the differences?

Developers describe Desk.com as "The all-in-one system for delivering awesomely responsive customer support". Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere. On the other hand, SupportFu is detailed as "The easiest way to scale personalized customer support". SupportFu is a fully hosted solution to manage email and twitter based customer support.

Desk.com and SupportFu belong to "Help Desk" category of the tech stack.

Some of the features offered by Desk.com are:

  • Case Management- Stay on top of your support by tracking the owner, priority and status of every customer interaction. Create business rules to automate your workflow. Use case filters to focus on what's important.
  • Universal Inbox- View and respond to all customer questions and inquiries from one spot: Desk.com's universal inbox. Email, Twitter, Facebook, Chat, and Phone
  • Mobile- Use your iPhone or Android to stay on top of customer issues, collaborate with your team, and track and reply to cases, and see real-time notifications.

On the other hand, SupportFu provides the following key features:

  • Universal Inbox
  • Ticket Management
  • Productivity Tools
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What is Desk.com?

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

What is SupportFu?

SupportFu is a fully hosted solution to manage email and twitter based customer support.

Want advice about which of these to choose?Ask the StackShare community!

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        What are some alternatives to Desk.com and SupportFu?
        FreshDesk
        Freshdesk is an on demand customer support software that works across multiple support channels.
        Zendesk
        Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
        UserVoice
        UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
        Help Scout
        With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
        GrooveHQ
        Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.
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