Help Scout vs Elevio

Overview

Help Scout

Stacks341

Followers111

Votes60

Elevio

Stacks21

Followers24

Votes0

elevio vs Help Scout: What are the differences?

elevio: Proactive customer care, where and when it's needed. elevio is a proactive support widget you embed on your site in minutes, that provides your users with contextual support where and when it's needed most It can integrate with third party support systems like Zendesk, Freshdesk, Olark, etc; Help Scout: A help desk for teams that insist on a delightful customer experience. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

elevio and Help Scout can be categorized as "Help Desk" tools.

Some of the features offered by elevio are:

knowledge base
support system
live chat

On the other hand, Help Scout provides the following key features:

No ticket #'s or robo-text
Get up and running in minutes
Outstanding support, no matter plan

Buffer, AngelList, and Chargify are some of the popular companies that use Help Scout, whereas elevio is used by Clui, elevio, and Gravit. Help Scout has a broader approval, being mentioned in 216 company stacks & 15 developers stacks; compared to elevio, which is listed in 10 company stacks and 3 developer stacks.

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Detailed Comparison

Help Scout	Elevio
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.	elevio is a proactive support widget you embed on your site in minutes, that provides your users with contextual support where and when it's needed most. It can integrate with third party support systems like Zendesk, Freshdesk, Olark, etc
No ticket #'s or robo-text;Get up and running in minutes;Outstanding support, no matter plan;Integrated knowledge base;40+ integrations;Real-time, best in class reporting;Multi-brand support;Saved replies; Private notes; Collision detection;75+ keyboard shortcuts;Automated Workflows;Help Desk, reports, and Docs API;Email integration	knowledge base;support system;live chat;rss feeds;site status;comments;contextual support
Statistics
Stacks 341	Stacks 21
Followers 111	Followers 24
Votes 60	Votes 0
Pros & Cons
Pros 19 Email based helpdesk 18 Great user experience 10 Reasonably priced 7 No helpdesk branding 6 Free plan for startups	No community feedback yet
Integrations
Shopify Mixpanel HipChat Olark Campaign Monitor Slack Segment Mailchimp KISSmetrics Highrise	LiveChat Olark Zendesk FreshDesk Segment Intercom Mixpanel UserVoice Disqus Desk.com

What are some alternatives to Help Scout, Elevio?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Groove

Build better customer experiences with Groove

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

Zammad

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Vision Helpdesk

It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.

Jitbit Helpdesk

Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.

Gorgias

It builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.