elevio vs Help Scout: What are the differences?
elevio: Proactive customer care, where and when it's needed. elevio is a proactive support widget you embed on your site in minutes, that provides your users with contextual support where and when it's needed most It can integrate with third party support systems like Zendesk, Freshdesk, Olark, etc; Help Scout: A help desk for teams that insist on a delightful customer experience. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
elevio and Help Scout can be categorized as "Help Desk" tools.
Some of the features offered by elevio are:
- knowledge base
- support system
- live chat
On the other hand, Help Scout provides the following key features:
- No ticket #'s or robo-text
- Get up and running in minutes
- Outstanding support, no matter plan
Buffer, AngelList, and Chargify are some of the popular companies that use Help Scout, whereas elevio is used by Clui, elevio, and Gravit. Help Scout has a broader approval, being mentioned in 216 company stacks & 15 developers stacks; compared to elevio, which is listed in 10 company stacks and 3 developer stacks.