elevio vs Zendesk: What are the differences?
elevio: Proactive customer care, where and when it's needed. elevio is a proactive support widget you embed on your site in minutes, that provides your users with contextual support where and when it's needed most It can integrate with third party support systems like Zendesk, Freshdesk, Olark, etc; Zendesk: The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
elevio and Zendesk can be primarily classified as "Help Desk" tools.
Some of the features offered by elevio are:
- knowledge base
- support system
- live chat
On the other hand, Zendesk provides the following key features:
- Offer your customers a quick path to the answers they need with knowledge base and community features.
- Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
- Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.
According to the StackShare community, Zendesk has a broader approval, being mentioned in 1845 company stacks & 183 developers stacks; compared to elevio, which is listed in 10 company stacks and 3 developer stacks.
What is elevio?
What is Zendesk?
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We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API
Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.
Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.
It's our customer service system for dealing with inbound ticket requests from any channel integrated.