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FreshDesk vs Helpshift: What are the differences?
FreshDesk: Refreshing the way thousands of help desk agents support their customers everyday, world wide. Freshdesk is an on demand customer support software that works across multiple support channels; Helpshift: Mobile in-app Support & help desk. Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app.
FreshDesk belongs to "Help Desk" category of the tech stack, while Helpshift can be primarily classified under "Mobile Customer Support".
Some of the features offered by FreshDesk are:
- Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.
- Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.
- Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.
On the other hand, Helpshift provides the following key features:
- In-app Messaging
- Bug Submission
- Internationalized Knowledge Base
Manage your open source components, licenses, and vulnerabilities
Learn MorePros of FreshDesk
Pros of Helpshift
Pros of FreshDesk
- Omnichannel capabilities3
- Centralizes our customer support2
- Great Value for Money2
- Cheap1
Pros of Helpshift
- In-app feedback4
- In-app messaging3
- Native mobile support3
- Keeps my users in the app!3
- Email Support3
- FAQs2
- Native app support2
- Review/Ratings Analytics1
- Unity3D Support1
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What is FreshDesk?
Freshdesk is an on demand customer support software that works across multiple support channels.
What is Helpshift?
Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app.
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What companies use FreshDesk?
What companies use Helpshift?
What companies use FreshDesk?
What companies use Helpshift?
Manage your open source components, licenses, and vulnerabilities
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What tools integrate with FreshDesk?
What tools integrate with Helpshift?
What tools integrate with FreshDesk?
What tools integrate with Helpshift?
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What are some alternatives to FreshDesk and Helpshift?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Zoho Desk
It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
Happyfox
HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Freshservice
Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.